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Broken Wisp
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JJJ
Posts: 947 Threads: 71 Joined: Apr 2012
Machine: Dreamstation BIPAP
03-05-2013, 11:34 PM
Broken Wisp
Last night one of the snaps on my Philips Respironics Wisp mask disintegrated. I patched it together with a safety pin. The first thing I noticed about the Wisp when I got it in late January was that the snaps are really hard to use and felt flimsy. I see I was right.
Does anyone know if there is a warranty on masks? 
trish6hundred
Posts: 8,263 Threads: 6 Joined: May 2012
Machine: Resmed AirSense 10 AutoSet For Her
03-05-2013, 11:54 PM
RE: Broken Wisp
Hi JJJ,
That's a bummer. I thought there was a warranty on them, 30-day or something like that. You could call the DME where you got it and ask them what to do, I sure hope they will make it right for you since it is a new product.
trish6hundred
eplantz
Posts: 73 Threads: 2 Joined: Mar 2013
Machine: Airsense 10 Autoset for Her
03-06-2013, 12:50 AM
RE: Broken Wisp
(03-05-2013, 11:34 PM)JJJ Wrote: Last night one of the snaps on my Philips Respironics Wisp mask disintegrated. I patched it together with a safety pin. The first thing I noticed about the Wisp when I got it in late January was that the snaps are really hard to use and felt flimsy. I see I was right. in my Wisp package, the documentation says the warranty is 90 days.
zimlich
Posts: 393 Threads: 12 Joined: Feb 2012
Machine: Respironics PR System One BiPap Auto SV Advanced
trish6hundred
Posts: 8,263 Threads: 6 Joined: May 2012
Machine: Resmed AirSense 10 AutoSet For Her
03-06-2013, 11:28 AM
RE: Broken Wisp
That 's great if it is a 90-day warranty, that way, hopefully, you could get a new mask.
trish6hundred
Shastzi
Posts: 1,170 Threads: 1 Joined: Dec 2012
Machine: ResMed S9 Autoset
03-06-2013, 01:13 PM
RE: Broken Wisp
Sounds like you'll need a small emergency backup mask.
=o.O=
"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton
JJJ
Posts: 947 Threads: 71 Joined: Apr 2012
Machine: Dreamstation BIPAP
03-06-2013, 05:49 PM
RE: Broken Wisp
Knowing that the warranty is 90 days I took it to my DME today. I asked if the warranty was from Philips Respironics or from the DME. The nice lady (who recognized me and even remembered my name) said that the warranty was through the DME, and then went into the back room to call Philips Respironics. When she came back she told me that the Philips Respironics folks told her to go ahead and give me a new mask at no charge and to pick up the broken one and return it to them.
Then she said that the Philips Respironics people told her that some of the early Wisp masks went out with bad fabric. The problem has been resolved, so hopefully my replacement will not break.
Shastzi
Posts: 1,170 Threads: 1 Joined: Dec 2012
Machine: ResMed S9 Autoset
03-07-2013, 03:30 PM
RE: Broken Wisp
That's what I like to see. A happy support story!
=^.^=
"With ordinary talent and extraordinary perseverance, all things are attainable." - Thomas Foxwell Buxton
trish6hundred
Posts: 8,263 Threads: 6 Joined: May 2012
Machine: Resmed AirSense 10 AutoSet For Her
03-08-2013, 04:25 PM
RE: Broken Wisp
It's GREAT to hear that you had such positive results. Hopefully, you got one of the later models, the newer and improved ones.
trish6hundred
lonnieb
Posts: 113 Threads: 7 Joined: Jul 2012
Machine: ResMed S9
03-08-2013, 06:40 PM
RE: Broken Wisp
ok jjj that does it,you give me your DME and i will give you mine
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