[Admin Note] Microsoft OUTLOOK users - PLEASE READ [Clinician Manual Requests]

[SuperSleeper]

Problems sending Outlook users a Clinician Manual via email... please read:

If you ask for a Clinician Manual via your Microsoft Outlook email account, and you do not get an answer from us within 48 hours, please re-send your request using another email address   (NOT an Outlook account).

For some reason, occasionally when we attempt to send a reply to someone with an Outlook email address, your Outlook system shows the return address as something like "outlook_1200E78D5D3FF8DA@outlook.com".  The problem is-- that is not a valid email address, and we have no way to find out your real email address (unless you put that into the text of your email).

This is a known Outlook problem.  It's not that we're ignoring you-- but rather we CAN'T contact you to even make you aware that your Outlook system is bouncing our emails back to us as "undeliverable".

The solution-- send your request from a NON-OUTLOOK account, or in your email text, let us know your ACTUAL email address.

If anyone has questions, please reply.

[SuperSleeper]