DME angst

[zzzlessinMS]

"The Request for Bids clearly indicates that a contract supplier must furnish competitively bid items to any beneficiary who maintains a permanent residence in or who visits a CBA and who requests those items from the contract supplier, starting on day one of the contract period. Furnishing medically necessary contract items to all beneficiaries throughout the CBA is also a term of the competitive bidding program contract.

Suppliers are not allowed to “pick and choose” which beneficiaries they will serve within a CBA. Furthermore, contract suppliers are required to provide beneficiaries with timely service in accordance with the quality standards. Refusing to furnish medically necessary competitively bid items to beneficiaries throughout the entire CBA is a breach of contract, and may lead to contract termination."

[zzzlessinMS]

Victory Dance .  DME called this AM.  My new RESMED Airsense 10 VAUTO is here.  I have appointment for tomorrow at 10AM to pick it up.  Persistence and a nudge from Medicare CAO paid off.  It came in ONE WEEK after Medicare CAO called them.

[SarcasticDave94]

 Either get me the ResMed, or someone else gets my business. See what happens.

That is exactly what they want.  They don't want to be bothered to special order a machine and pay $100 more for it.  Their delay tactics and lying has made this very clear.  They have chosen the wrong alligator to wrestle.  
I told CAO emphatically that I did NOT want to go to different DME and start this whole process all over again.  Not fair for my doctor's staff to fax 45 pages to another DME.  Staff has better things to do.  And another full month of waiting for machine. 

CAO assured me that DME will deliver my machine by Dec 5.  Bad mark like this could cost them next competitive bid.  DMEs are not allowed to refuse a Medicare patient.  Delaying and lying to me so I give up and go elsewhere is one form of refusing a Medicare patient.  I am mad and digging in my heels now.  They have to get me my machine by Dec. 5.  Especially since they mischaracterized me as a psychotic, mental patient because I refused to accept a machine that doesn't fit my needs.

Yeah, I'd do the same. I would push them into getting what you want. My original DME was about to do that as I had the doc specify ResMed ASV. The only reason I went to a new DME was that it is closer to the house than original, and I have trouble driving even shorter distances lately due to other health concerns.

[SarcasticDave94]

Victory Dance .  DME called this AM.  My new RESMED Airsense 10 VAUTO is here.  I have appointment for tomorrow at 10AM to pick it up.  Persistence and a nudge from Medicare CAO paid off.  It came in ONE WEEK after Medicare CAO called them.

Congrats!

[MitchS]

 Congratulations on getting the machine of your choice!