DS2 and data extraction

[pickettsalem]

Like many, I replaced my recalled DS1 with a DS2.  I immediately found there was no SD card in the machine, so I used my DS1 card.  After a few days I tried to retrieve the data by opening SleepyHead and inserting the SD card.  To my surprise, the only data was from the DS1; nothing from DS2.  After tiring efforts to get the info, I contacted my sleep doctor and DME and asked if they were getting the info.  They were.
Two days ago I sent an email to Philips support folks with a cc: to my DME.  The DME responded and said it may be an update issue, and would send me the data cards.  I received those and followed the instructions.
It said to remove humidifier, insert the SD card, and wait for the screen to indicate "A new software version is available.  Update now  Update  Cancel"
It never appeared, but it did flash it was reading the card.  After several attempts, unplugging the machine, etc., I decided to do a reset since I've only been using the machine a couple weeks.  I tried again, and still, nothing.
I've looked at some of the threads on here about the SD card.  The one I was sent was a 16MM FAT32 card,  When I put it into my PC and ran DreamMapper Data Card Uploader it said DATA CARD IS CORRUPT.  The card shows data on it but neither DreamMapper nor my machine is responding to it.
Version on DS2 indicates V1.0.4.3830.

Anyone else having this issue?

[zellem]

1.0.4 is the newest version so it's not an update issue.
Try to format the card and load the data again.

[GuyScharf]

After a few days I tried to retrieve the data by opening SleepyHead and inserting the SD card.  To my surprise, the only data was from the DS1; nothing from DS2.

SleepyHead doesn't support the DS2. A new version of OSCAR that supports the DS2 is currently in alpha testing. If you would like to join the test team, send a PM to Gideon and ask to be a member of the testing group.

[StratCat48]

When I tried the Dream Mapper Data Card Uploader program in my computer a few months ago it was not able to read data from a DS2 SD Card. I believe Philips has not updated the Data Card Uploader program to be able to read the encrypted data. The DS2 will upload its data via the cell modem connection to the server or by way of BlueTooth to a cell phone or tablet where basic data can be viewed in Dream Mapper presuming the machine is registered and you have access.

When I last checked in Oct 2021 the firmware version of my DS2 was V1.0.3.3690. If I get a chance today I'll take a look and see if it's received an update via the cell modem connection.

[pickettsalem]

That's the other issue I'm having.  I can get it to pair, but am unable to retrieve any data from it.  Tried on android cell, Kindle and Windows 11 PC.  Ensured its the primary one, Bluetooth turned on, correct mask...

[StratCat48]

pickettsalem.....

Did you ever create a DreamMapper account? The DME or Philips may have to register/enable  the DS2 to the DreamMapper software so the data can be seen by you.

[Gideon]

SleepyHead doesn't support the DS2. A new version of OSCAR that supports the DS2 is currently in alpha testing. If you would like to join the test team, send a PM to Gideon and ask to be a member of the testing group.

From Guy's post above.