Encore Pro Problems Creating Reports

[DaisyFields]

Hello!

I'm hoping that someone here can help me with my problem.  I downloaded Encore Pro 2 about a month ago and everything had been working perfectly.  But in the last few days when I press the waveform icon or the icon to view the reports the screen turns gray and the report doesn't get created.  It does create a report page which doesn't come up automatically and is completely empty.  I can't un-gray the regular software page and be able to get around on the software until I delete the empty report page.

If I reinstall I can create a report but only once.  After that it goes back to the same problem.

I have myotonic dystrophy and I'm having some really serious problems breathing so I need to get these waveform reports to my pulmonologist but it's taking so long to reinstall the software it's driving me crazy!

Any ideas?

Thanks!

[OpalRose]

Have you tried Encore Basic?
http://www.apneaboard.com/forums/Thread-...hines-only

I believe Encore Pro 2 is for DreamStations.

[robysue]

Have you tried Encore Basic?
http://www.apneaboard.com/forums/Thread-...hines-only

I believe Encore Pro 2 is for DreamStations.

Encore Pro 2 is supposed to work with all PR machines that have SD cards. We usually recommend Encore Basic to people with System Ones because it's a smaller program that runs smoother.  Encore Basic does NOT work with the DreamStations, and that's why we say that Encore Pro 2 is for DreamStation users.

So the typical advice would be to tell the OP to just use Encore Basic.  But Encore Basic has one important limitation for the OP: Encore Basic only keeps one wave form in the data base. Every time you download, the previous wave form is replaced with the current one.  And the OP needs to get the wave forms of multiple nights of data to his/her doctor.

One question: Is an earlier version of Encore Pro available somewhere?  It could be that since the OP has a System One, an earlier version of Encore Pro might work better: It would still keep multiple wave flows in the database, but it might not be quite as buggy with his/her System One data as current version of Encore Pro is.

[OpalRose]

Have you tried Encore Basic?
http://www.apneaboard.com/forums/Thread-...hines-only

I believe Encore Pro 2 is for DreamStations.

Encore Pro 2 is supposed to work with all PR machines that have SD cards. We usually recommend Encore Basic to people with System Ones because it's a smaller program that runs smoother.  Encore Basic does NOT work with the DreamStations, and that's why we say that Encore Pro 2 is for DreamStation users.

Yes, I'm aware that Encore Basic does NOT work with the DreamStation.  The OP is NOT using a DreamStation, and that was why I suggested Encore Basic.

So the typical advice would be to tell the OP to just use Encore Basic.  But Encore Basic has one important limitation for the OP: Encore Basic only keeps one wave form in the data base. Every time you download, the previous wave form is replaced with the current one.  And the OP needs to get the wave forms of multiple nights of data to his/her doctor.

One question: Is an earlier version of Encore Pro available somewhere?  It could be that since the OP has a System One, an earlier version of Encore Pro might work better: It would still keep multiple wave flows in the database, but it might not be quite as buggy with his/her System One data as current version of Encore Pro is.

Don't know about an earlier version, but since the wave form reports are needed, possibly take the SD card to a local DME and they can run the reports until a solution is found.

[robysue]

Don't know about an earlier version, but since the wave form reports are needed, possibly take the SD card to a local DME and they can run the reports until a solution is found.

The OP would have to take the SD card to the local DME every single day to get all the wave flows: Even Encore Pro only downloads the last night's wave flow.

That's why she needs to get Encore Pro working: So she can save all her wave flow data without daily trips to the DME.

[OpalRose]

Hi DaisyFields,
I apologize we haven't been real helpful in solving your Encore Data issue.

Since you haven't been back to update us, I'm praying that your Pulmonogist would have numerous resources at his/her disposal to treat your condition even with minimal wave form data.

Please let us know how your are doing.  

[mpunch]

I've had the exact same thing happen to me. It appears the View Report window gets into a non responsive state. I managed to resolve it by right clicking on the View Report window and selecting maximize and then the window and WaveForm Report is viewable again.

Hope this resolves your issue as well.

[mpunch]

This issue could be programatically corrected in the next Encore Pro software release, as this issue is not obvious to the end user how to correct the child window task in the  View Report window view - but I'm not at liberty to open a ticket with Phillips