[Equipment] Dreamstation Go replacement

[airship56d]

Yesterday I received an email notice from Philips concerning my recalled Dreamstation Go.  I'm now given the option of receiving a $500 check for return of the device or I can opt to stay in the "remediation pathway" for a replacement.  No details were provided about the replacement device and the agent I spoke to at Philips was (predictably) unable to give me any useful information.  I'm wondering if the replacement device will be a new/refurbished Go or some other unit.  I have a Dreamstation 2 and really need a travel machine.  Anyone have any deets on what Philips plans to replace the Go units with?

[snoringgiraffe]

I have to make this decision too. And have been emailing a contact at Philips directly for the last few months. They told me our DS Go would be replaced with a new DS Go, same model design so if we have the external battery, it would also work. I had purchased the battery so I was concerned because without the unit the battery is useless and they are not compensating for the battery. I really did love this machine so I am leaning towards taking the replacement.

[SuperSleeper]

Please refer to this week's posts in this thread regarding replacement or compensation options for the recalled DreamStation Go machines:

https://www.apneaboard.com/forums/Thread...-questions


If you have further questions or information, please post it in that thread.

Thanks.  

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