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[Equipment] I have a Remstar auto-pap 550p that needs service.
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[Equipment] I have a Remstar auto-pap 550p that needs service.
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fsmith
Posts: 1 Threads: 1 Joined: Mar 2014
Machine: Remstar 550p
03-27-2014, 02:56 PM
I have a Remstar auto-pap 550p that needs service.
Phillips will not take their equipment back for factory service unless it goes back through the company that sold it to me. I have to send it to my supplier and then they can send it in. The seller then contacts me to tell me how much it will cost or if the repair is feasible. This seems like a conflict of interest for the consumer. Any ideas? Thanks everyone.
PollCat
Posts: 1,857 Threads: 142 Joined: Feb 2012
Machine: ResMed AirSense 10 Autoset
03-27-2014, 03:12 PM
RE: I have a Remstar auto-pap 550p that needs service.
That's pretty much how the process works. Your supplier/DME needs to loan you a replacement unit while yours is being service. BTW, how old is your machine? If you are in the States with insurance and/or Medicare, you can get a new machine every 5 years.
INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE.
ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA.
trish6hundred
Posts: 8,263 Threads: 6 Joined: May 2012
Machine: Resmed AirSense 10 AutoSet For Her
03-27-2014, 05:37 PM
RE: I have a Remstar auto-pap 550p that needs service.
Hi fsmith,
WELCOME! to the forum.! Hang in there for more suggestions and best of luck to you.
trish6hundred
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[Equipment] I have a Remstar auto-pap 550p that needs service.
