Fisher & Paykel Icon Infosmart Software

[rogert42]

Hi,
Recently (2 weeks) started with my first CPAP. Like others on this this thread, I think it important for the user to be able to see their data, so that we can better manage our own therapies. I'm still trying to optimize mine.

To this end, I have the F&P InfoSmart software. To continue working after 30 days, the software requires a Serial number that can be obtained by registering at the F&P website. I have tried this twice, but have never received an email. Can any one give me suggestions on what I'm doing wrong when I register, or better, email me a serial number.

Thanks

[PaulaO2]

Emailing you a serial number would be illegal, probably. But I hope someone can help you get your own! I hate it when stuff that should be easy, like registering a product, becomes a PITA.

[soferet]

Hi,
Recently (2 weeks) started with my first CPAP. Like others on this this thread, I think it important for the user to be able to see their data, so that we can better manage our own therapies. I'm still trying to optimize mine.

To this end, I have the F&P InfoSmart software. To continue working after 30 days, the software requires a Serial number that can be obtained by registering at the F&P website. I have tried this twice, but have never received an email. Can any one give me suggestions on what I'm doing wrong when I register, or better, email me a serial number.

Thanks

Make sure you check your spam filter for email. It will come from noreply@software.fphcare.com.

This is what the email they sent me said:

To register the software follow the steps outlined below:

1. Navigate to the Start Menu
> All Programs -> Fisher & Paykel Healthcare -> F&P InfoSmart -> F&P InfoSmartServer
-> F&P InfoSmartAdministrator.

2. Click on Register Button
The following screen will appear. Click on the Register button.

3. Enter Your Details
The following form will appear. Enter in your Name, Organization and Serial Number [from the bottom of your CPAP unit] and click the Register button.

4. Login to InfoSmart™
The F&P InfoSmart™ system is now registered. The login screen for the F&P InfoSmart™ administrator will be displayed. To use the F&P InfoSmart™ client, close the screen below and open the F&P InfoSmart™ client. The registration will take effect within 12 hours or upon the next time the server is re-started.

Hope that helps!

[rogert42]

Make sure you check your spam filter for email. It will come from noreply@software.fphcare.com.

Thanks so much for your reply. I have been checking my spam/junk folder - but nothing arrived there. I have used 2 different email accounts also, but still didn't receive an email after registration. Most odd.

3. Enter Your Details
The following form will appear. Enter in your Name, Organization and Serial Number [from the bottom of your CPAP unit] and click the Register button.

I followed your instructions, but the serial number on the bottom of my F&P Icon has 12 digits, and the form (in item 3) requires 21 digits (3-5-5-4-4). So the registration failed. I assume that the email you're supposed to receive after registering at the F&P website, contains this number.

I'll try registering again tomorrow. Thanks again.

[JJJ]

I'll try registering again tomorrow. Thanks again.

Fisher and Paykel's US heaadquarters is in Southern California - Irvine if I recall correctly. I called their 800 telephone number once, but I no longer have it handy. I think I found it on the net somewhere.

[SuperSleeper]

Fisher and Paykel's US heaadquarters is in Southern California - Irvine if I recall correctly. I called their 800 telephone number once, but I no longer have it handy. I think I found it on the net somewhere.

Fisher & Paykel Appliances Inc.
Phone: 1.888.936.7872

If they can't give you direct info, they can probably tell you where to get it, at least.

[soferet]

My serial number is also 12 digits. The form I needed to enter it into was online, not in the InfoSmart software. The "register" button is supposed to open a window in your browser, where you input your info & SN. It sounds (?) like you're trying to input the info into the software window, not a browser window on F&P's site.

I think I can get you the direct URL tonight to register, rather than going through the InfoSmart Administrator. That would at least get you the email and your registation number. There is also a setup PDF on the InfoSmart CD that I found quite useful. Has pictures too. ;-)

[PaulaO2]

If you are not getting the popup window, you may have your browser set to not allow them.

[rogert42]

Hi Everyone,

Seems I had older software that requires a different serial (21 digits). The new software is online and requires the Icon serial (as explained by Soferet above) - which is why the online form I was using didn't work - though you think F&P would send an email to let you know!. So I did get a serial for my version of the software and it worked fine.

Thanks for all your help.

[Tommy012175]

Is it normal for usb icon to flash on the lcd on the Icon??? Just got mine thursday and just curious. Thanks.