DME sent me a used resmed 10

[IP Nightly]

Thanks, I'll look for it

[ruach]

Did you take it over in a paper bag?

No, I wrote a letter to there corporate customer help and did some research on small claims court.

I also called the local branch today and only got the answering machine.

Consumer affairs website has over 1k complaints and many similar to mine.

Small claims court is a $15 filing fee.  I’m seriously thinking about this. It’s a simple process.

And some Apria contact info. for others that are searching.
https://www.elliott.org/company-contacts/apria-healthcare/

Have you tried asking to speak to a supervisor?

[Nightynite]

Not from my branch office, Nobody answers the phone.

[Nightynite]

I just picked up a replacement auto set 10 with zero hrs. What a dog fight to get a replacement and a new one to boot. My original machine was a rental, soon to be mine under the 13 month Medicare guidelines. I was having some problems with it and that lead me to find out it had 5000 hrs. All is good now. I was persistent and it paid off.

[mesenteria]

 

NOBODY will fight harder on your behalf than you (ought) yourself.  So, very happy to see that you toughed it out and came out on top of the heap. 

[Nightynite]

Thanks @mesenteria! I’m still dumbfounded by the lack of response. Good thing I wasn’t dependent on oxygen equipment. Unbelievable

[OpalRose]

Good job standing up for yourself!  

[SarcasticDave94]

Congrats on winning the battle. I should send you an AB coupon for virtual truck stop coffee.