12-17-2019, 05:37 PM
Gotta keep an eye on the DME supplier
This is the first time in my life having to deal with any DME supplier since having started sleep apnea therapy back in Sept. of 2018.
It's been going pretty good up until today. I received a bill from my DME. The bill stated that I owed a little under $11.00. I turned it over and took a look at the itemized statement.
There were three charges. One was for CPAP rental, another for modem rental, and one for a heated humidifier. None of those were valid and I knew it. I called the toll-free # and spent about 20 min. on the phone with two different people.
I told them that my CPAP machine was paid for in full as of 10-9-19. I also told them that I had never been charged a modem fee in the past. I asked what a heated humidifier was? I mean I know what one is, but it's part of my machine, so why would I need to pay for it?
After waiting on hold for longer than I liked, I was finally told to disregard the bill in it's entirety. I was told that I would no longer be billed for my co-pay for the CPAP rental or lease, whatever you want to call it.
I got the female's name and she told me the documentation date / time she noted on my account. Anyways, I was pleased with the outcome and hopefully, I will no longer be billed, except for re-supplies that I receive from time to time.
My lease for the machine was up a couple of weeks before I turned 65 and went on Medicare. I made sure that they were aware of that fact.
Anyways, the true test will be the next time they notify me it's time to be shipped supplies. No more CPAP rental co-pays.
It's been going pretty good up until today. I received a bill from my DME. The bill stated that I owed a little under $11.00. I turned it over and took a look at the itemized statement.
There were three charges. One was for CPAP rental, another for modem rental, and one for a heated humidifier. None of those were valid and I knew it. I called the toll-free # and spent about 20 min. on the phone with two different people.
I told them that my CPAP machine was paid for in full as of 10-9-19. I also told them that I had never been charged a modem fee in the past. I asked what a heated humidifier was? I mean I know what one is, but it's part of my machine, so why would I need to pay for it?
After waiting on hold for longer than I liked, I was finally told to disregard the bill in it's entirety. I was told that I would no longer be billed for my co-pay for the CPAP rental or lease, whatever you want to call it.
I got the female's name and she told me the documentation date / time she noted on my account. Anyways, I was pleased with the outcome and hopefully, I will no longer be billed, except for re-supplies that I receive from time to time.
My lease for the machine was up a couple of weeks before I turned 65 and went on Medicare. I made sure that they were aware of that fact.
Anyways, the true test will be the next time they notify me it's time to be shipped supplies. No more CPAP rental co-pays.
