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Invalid Serial Number on the replacement
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Invalid Serial Number on the replacement
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David Lee
Posts: 3 Threads: 2 Joined: Jun 2020
Machine: Dreamstation
12-13-2021, 05:04 AM
Invalid Serial Number on the replacement
I received my replacement DM - well at least part of - the front half not the humidifier. Went to install it on the Dream mapper software and it comes up with "invalid serial number" and that is after scanning the number. Even entering the number manually same result. Tried deleting and reinstalling the app.- no luck Any suggestions. It appears to be a valid number format just the software won't recognise it.
sawinglogz
Wiki Editor 
Posts: 2,366 Threads: 62 Joined: Nov 2018
Machine: PR 900X110
12-13-2021, 08:22 AM
RE: Invalid Serial Number on the replacement
PM me your model and serial number and I’ll see if it looks weird.
(I work on the PR loader in OSCAR.)
zellem
Posts: 48 Threads: 0 Joined: Nov 2021
Machine: none
12-13-2021, 09:14 PM
RE: Invalid Serial Number on the replacement
what about the serial number shows in device? the new barcode label was input manually so it might get wrong
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Invalid Serial Number on the replacement
