01-27-2024, 01:50 PM
Philips Replacement Devices - No PREHEAT or AUTO-OFF
Greetings:
If you live in the U.S. you are likely to run into the same dead end I did trying to get an answer from Philips. So I am directing this to users outside the U.S.
I turned in a Series One CPAP and a DreamStation1 to Philips because of the recall. I received a DreamStation2 and repaired DreamStation1 in return. I expected both of them to have the same functionality as the ones I returned. I thoroughly explored the clinician menu and determined that there was no way to access “AUTO-OFF”, “PREHEAT” or change the default ramp value.
When I tried to contact Philips I was told to contact my DME (who wants nothing to do with Philips) or my doctor who is my PCP. When I tried to contact Philips Global I was told they do not deal with U.S. residents.
I am requesting information about getting a software or firmware update that would give both machines all the functionality the original equipment had.
Thank you for reading this post.
If you live in the U.S. you are likely to run into the same dead end I did trying to get an answer from Philips. So I am directing this to users outside the U.S.
I turned in a Series One CPAP and a DreamStation1 to Philips because of the recall. I received a DreamStation2 and repaired DreamStation1 in return. I expected both of them to have the same functionality as the ones I returned. I thoroughly explored the clinician menu and determined that there was no way to access “AUTO-OFF”, “PREHEAT” or change the default ramp value.
When I tried to contact Philips I was told to contact my DME (who wants nothing to do with Philips) or my doctor who is my PCP. When I tried to contact Philips Global I was told they do not deal with U.S. residents.
I am requesting information about getting a software or firmware update that would give both machines all the functionality the original equipment had.
Thank you for reading this post.
