[How to] FIX RESMED S+ SLEEP MONITOR BLUETOOTH ISSUES

[srlevine1]

ResMed has sent me an email concerning Bluetooth and their S+ sleep monitor after updating to iOS10. I am passing it along to help get the word out.


Dear S+ Users,

We have recently been made aware that some customers are facing a Bluetooth connectivity issue between their S+ and their iOS device after updating to iOS10. If you are one of these customers, we have put together a simple set of instructions to help you resolve this issue.

Follow these simple steps:

1.1After the iOS10 update, manually restart your mobile device and try to connect with the S+. If the issue persists, please try the following steps:
2.Go to Settings and select the Bluetooth option.
3.Click on the 'Info' button adjacent to the S+ Bluetooth connection.
4.Click on "Forget This Device".
5.Switch off the mobile and switch on.
6.Unplug and Plug the S+.
7.Launch S+ App and pair following the instructions in the S+ App.

If the issue continues to exist please contact our customer support at (800) 424-0737 for phone or email us at customerservice@mysplus.com.

We apologize for any inconvenience this has caused you.

Regards,
S+ Team

[justMongo]

My iPhone 6 disconnected from my Plantronics BlueTooth head set twice yesterday during a call.
From the above post, I'm guessing I need to forget the device; then re-pair them.

(ergo, this may be an iOS10 issue.)

[rwelliot]

Would very much like to know more about your experience with S+. I have one also.

[sswenson]

This reset process worked for me.
Thanks
S.