Noise level of Respironics Dreamstation vs Resmed Airsense 10

[bluemom51]

I have been using the Resmed Airsense 10 Autoset since October, 2014 when I was first diagnosed. I have gone through three units due to the loud sound it makes when inhaling and exhaling but haven't had any luck in getting a quieter one - it is very loud as it gets to full pressure. I am considering switching to the Dreamstation and would appreciate any feedback on the noise level of the device and if it makes a loud wooshing noise on inhale and exhale. Thanks

I also went through 3 machines - talked to ResMed Tech Department and there was a problem with the humidifier seals and they redesigned the humidifier bin a few months ago. If you are using a humidifier, check with your seller and ask them to obtain a recently manufactured bin. When the seals are working the Darth Vader sound goes away. Unfortunately for me, they built too much base humidity in the machine and I cannot use it with my mask - a Breeze - it will drown me, and ResMed acknowledged that it would with that mask and they said they didn't care..... So I have a very expensive paperweight, but at least it doesn't "breathe loudly" .

[player]

How do I contact Resmed? I am in Canada. I can call the USA...

[pholynyk]

I seem to recall that I used the contact form on the ResMed web site. I did get a reply, and I can't find it in my email; it may have been a phone call reply. I think they basically said to talk to my supplier, who wasn't very helpful.

[cate1898]

I'd like to contact ResMed about the 'whistling' sound from the Humidifier as well. Mine is not easy to fix at night. I sometimes spend 10-15 minutes or so getting it to stop. Humidifier in - Humidifier out. Over and over again. Tried wiggling the rubber attachment seals inside the machine where it connects to the humidifier. I'm fed up with it.

[OpalRose]

This may sound harsh, but I don't believe contacting ResMed will get results. They don't consider you as their "customer". Their customers are the DME and various suppliers. Until that changes, and they realize who the real customers are; good service is a dream.

[bluemom51]

It is true that ResMed does NOT want to talk to the end user - which is interesting that a company making machines to help patients breathe does not want to help them when there are problems with the machines......I only got through to the Tech Dept by "tricking" the phone system. You do have to talk to the company/DME where you purchased your Airsense 10. They should already know about the humidifier bin fix or they can call ResMed and get the information - ResMed will talk to them - just not us.... Once I received the redesigned humidifier bin, there were no more weird inhale/exhale sounds - it is perfectly quiet as it should be. Not all of the original bins had the seal problem, but if yours does, the newer bin should solve any noise issue because the seals fit properly.

[palerider]

you don't usually call up GM headquarter when you need an oil change....

[archangle]

oftentimes, sound is transmitted up the tube.

The previous Respironics model, the PRS1 (System One) machines had a bad tendency to send noise through the hose. This can be confusing because the user hears it, but not people nearby. It's also confusing because the noise can come through your mouth and nose, through your head into your inner ear, and it may sound like it's coming from the wrong direction.

I don't know if DreamStation has this problem.

[justMongo]

*** WARNING ***
These machines are classified as stealth technology.
By Executive Order 10289 et seq.

[archangle]

I also went through 3 machines - talked to ResMed Tech Department and there was a problem with the humidifier seals and they redesigned the humidifier bin a few months ago. If you are using a humidifier, check with your seller and ask them to obtain a recently manufactured bin.

By "bin," do you mean the humidifier tub or water tank? i.e. the part you take out of the machine and fill with water?