OSCAR crashing on change to or from OVERVIEW tab [solved - see posts 2&3]

[BruQu]

I love OSCAR but have a recurring problem – same thing in OSCAR versions 1.2, 1.31 and 1.4, which suggests to me that it might be a setting in my system, not something in the software. I don’t typically have graphics problems, including with charts in OSCAR. It’s strictly something that happens as described in the next paragraph, but it’s consistent, 100% of the time.
 
I can navigate among tabs any number of times unless I choose the OVERVIEW tab, which causes the program to crash with the following problem details (Greek to me, but maybe helpful to you - part of the crash report - I assume you don't need the Microsoft Privacy Statement links):
 
Problem signature:
  Problem Event Name:                        APPCRASH
  Application Name:                             OSCAR.exe
  Application Version:                           1.4.0.0
  Application Timestamp:                     62aa0b75
  Fault Module Name:                          ig7icd64.dll
  Fault Module Version:                        10.18.10.3345
  Fault Module Timestamp:                  526edf4d
  Exception Code:                                  c0000005
  Exception Offset:                                0000000000203352
  OS Version:                                          6.3.9600.2.0.0.256.103
  Locale ID:                                             1033
  Additional Information 1:                  ccad
  Additional Information 2:                  ccaddbce04adda611dc81001eb1abd36
  Additional Information 3:                  7cae
  Additional Information 4:                  7cae5398b196c583070e5be7e9ab4c16
 
 
System Summary
Operating System: Windows 8.1 Pro with Media Center 64-bit
CPU: Intel Core i7 3630QM @ 2.40GHz 49 °C
Ivy Bridge 22nm Technology
RAM: 16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard: TOSHIBA Portable PC (U3E1) 50 °C
Graphics: Generic PnP Monitor (1920x1080@59Hz)
SE2717H/HX (1920x1080@59Hz)
Intel HD Graphics 4000 (Toshiba)
 
I can restart OSCAR  without any problems, and if I move from the Welcome tab to Overview, I can work within that one tab, and I can return to the Welcome tab, but OSCAR crashes as soon as I move to any other tab. It also crashes instantly when I move from any other tab to Overview (i.e., after importing data, navigating within Daily View, reviewing the Statistics tab).
 
This is mostly a nuisance, not a crisis. But if I can adjust a setting or three, and be able to move between all the tabs, it would be great.

(As an aside: I have neither plans nor budget for switching to Windows 10 or 11 as a possible remedy. My doctor is unable to extract data from my ResMed SD card, so I create PDF's to report my data for him. I'm still working on my reporting technique, and look forward to The Guide tackling such issues as configuring reporting tools!)

Thanks!
Bruce

[GuyScharf]

So it is the graphics driver that is crashing. You might see if you can update your machine's graphics driver.

If that doesn't work, in OSCAR open File / Preferences and then the General tab. Is the "Graphics Engine" set to "Desktop / OpenGL"? Try setting it instead to ANGLE or Software Engine and see if that fixes the problem.

[Crimson Nape]

Try switching Graphic Engines.   Hold down the <SHIFT> key while starting OSCAR.  This will toggle between the default engine of OpenGL to the Software Engine option.    You can also access this option in the File ⇾ Preferences ⇾ General ⇾ Graphics Engine (Requires Restart) option.

- Red

[BruQu]

Try switching Graphic Engines.   Hold down the <SHIFT> key while starting OSCAR.  This will toggle between the default engine of OpenGL to the Software Engine option.    You can also access this option in the File ⇾ Preferences ⇾ General ⇾ Graphics Engine (Requires Restart) option.

- Red

Wow! That was easy!!! Problem Solved! Thank you so very much  

What's the appropriate way to note the solution in my post?

Bruce

[Crimson Nape]

Read the posts below it. . .