Problems Installing ResScan_5.9

[3rdMarDiv]

   

Wanting to install ResScan and keep getting above pop up at end of what seemed to be a successful install.

Anyone seen this before..?

[OpalRose]

I've moved this from the Main Forum to the Software Support forum.

[SuperSleeper]

It's a known issue.

Read through the info & links in this thread and let us know if any of it helps or not:

http://www.apneaboard.com/forums/Thread-...ed-ResScan

[SuperSleeper]

Also, IF you accidentally installed the drivers listed on the "INSTALLATION WARNING" near the bottom of this post:

http://www.apneaboard.com/forums/Thread-...d=99#pid99

Then your system is likely borked for any ResScan installs.  I know of no one who has installed those drivers who's gotten ResScan to work after making that mistake.  That's why the warning is in the installation instructions in that post and in the email that's sent out for the download.

Not saying that's what happened with you, but for some folks, that is the issue, and for them, it's unrecoverable as far as what I've heard.

[3rdMarDiv]

Also, IF you accidentally installed the drivers listed on the "INSTALLATION WARNING" near the bottom of this post:

http://www.apneaboard.com/forums/Thread-...d=99#pid99

Then your system is likely borked for any ResScan installs.  I know of no one who has installed those drivers who's gotten ResScan to work after making that mistake.  That's why the warning is in the installation instructions in that post and in the email that's sent out for the download.

Not saying that's what happened with you, but for some folks, that is the issue, and for them, it's unrecoverable as far as what I've heard.

No, I'm pretty good about reading instructions. I tried 2 installs and program uninstalls. I did install the drivers after the first 2 tries

It's not a deal breaker as OSCAR is what I have been working with and studying a new program doesn't interest me. Especially since I so much yet to learn about OSCAR. Just wanted to see it for myself.

Thanks Again...Borked in Michigan  

[Crimson Nape]

If you installed the drivers, then the Fat Lady sang. Installing the drivers modifies various parts of the system's registry. Finding them is next to impossible. Uninstalling doesn't remove them either.

[AlanE]

I think I'll sandbox that and monitor the registry for changes.

[3rdMarDiv]

If you installed the drivers, then the Fat Lady sang. Installing the drivers modifies various parts of the system's registry.  Finding them is next to impossible.  Uninstalling doesn't remove them either.

Well, the instructions warn against installing the drivers saying "Some" people experienced an inability to properly install the software after installing the drivers. (or something to that effect)

After 2 failed attempts is when I installed the drivers thinking, well maybe in my case it may be looking for the drivers?

The instructions do not include the statement you made ie., If you installed the drivers, then the Fat Lady sang. Installing the drivers modifies various parts of the system's registry.  Finding them is next to impossible.  Uninstalling doesn't remove them either.

But, the warnings were stern enough that I should have posted my install problem prior to installing the drivers. I see that now, after the fact..LOL

Either way it's no biggie as I doubt ResScan would offer me more than OSCAR anyway. (unless you tell me I'm wrong again)

I also tried installing the Encore software to no avail..

I may try installing it again down the road as maybe a registry clean might eliminate the garbage left behind..?

I just like playing with new software. 

[Crimson Nape]

I just realized that your profile shows a Dreamstation.  ResScan ONLY works with Resmed machines.  For a Philips machine, you need to use one of the Encore versions. Based off your profile, I think that the Encore Pro is the one you have to use. The ResScan and Encore apps are usually only required if you must furnish CPAP usage validation to a regulatory authority.

[SuperSleeper]

The instructions do not include the statement you made ie., If you installed the drivers, then the Fat Lady sang. Installing the drivers modifies various parts of the system's registry.  Finding them is next to impossible.  Uninstalling doesn't remove them either.

True... no mention of the "fat lady" in the directions...   But it does state:

DO NOT CHECK any of the 3 boxes for these drivers, unless you have one of the following three ResMed-brand devices:

 1) ResMed S9 USB Adapter (P/C: 36950) or ResMed S8 USB Adapter (P/C: 22203)

 2) ResMed's ResScan Data Card Reader (P/C: 22207) or ACR 38U Smart Card Reader

 3) ResMed Stellar ventilator machine with direct USB connection

So unless you know you are using one of the 3 ResMed devices listed above, following the directions explicitly would mean you should not install the drivers.

Just sayin'...

Keep in mind, ResScan, EncorePro & EncoreBasic are all proprietary software packages and Apnea Board has no idea how these packages are developed and provides no support whatsoever, other than what end-users have discovered through trial-and-error.  The manufacturers provide no support to the patient either, so we have no way to determine what changes occur between versions or what to do when something goes wrong.  All we can do is report issues end-users have found out about and work with that.

That's why we always prefer the OSCAR software -- it's open source, non-proprietary, user-friendly and we know how the development progresses with it first-hand, because the development team is using Apnea Board as their hub for operations, with 2 private sub-forums here and their Mantis bug-tracking software installed on the Apnea Board server.  The developers are constantly providing first-hand support for OSCAR in our Software Support Forum on a daily basis.  You'll never get that with ResScan or Encore.