ReScan 6.0 problem

[lawprofs]

Greetings!

I just downloaded ReScan onto my Windows 10 computer.  All went smoothly until I tried to run it.  After successfully logging in, I received an error "Pure virtual function called." The program closed. I tried 5.9 and got the same message.  Any ideas?

Thanks

[SuperSleeper]

See here:

http://www.apneaboard.com/forums/Thread-...ll-Problem

or here:

http://www.apneaboard.com/forums/Thread-...#pid183626

[Crimson Nape]

You might try two possibilities.

1. It sounds like your Visual C++ Redistribution library has been updated and the program is looking for an earlier version.  Open the Event Viewer. Look under Custom Views->Administrative Events for an Error for that program.  In the Details section it should provide more information.
   
   Here are the links to the VC++ libraries.  You will need to install both 32 and 64 bit versions if you are running a 64 bit O/S. I would try the 2015 version first.
   • Microsoft Visual C++ Redistributable 2017
     • 32 Bit:
       https://go.microsoft.com/fwlink/?LinkId=746571
       
     • 64 Bit:
       https://go.microsoft.com/fwlink/?LinkId=746572
       
   • Microsoft Visual C++ Redistributable 2015
     • 32 Bit:
       https://download.microsoft.com/download/...st.x86.exe
       
     • 64 Bit:
       https://download.microsoft.com/download/...st.x64.exe
       
   
   
2. Try setting the Capability Mode to Windows XP_SP3 or 7.
   
   1. Right-click on the ResScan Icon and select Properties
      
   2. Select the Compatibility Tab
      
   3. Check the box labeled, Run this program in compatibility mode for:
      
   4. Select either
      • Windows XP Service Pack 3
        or
        
      • Windows 7
        

I hope this will help.

[doylem69]

I too have a problem with ResScan 6.0. I downloaded successfully and installed it. However the window that comes up at the start to insert Username and password, will not accept my details. I verified through the Control Panel that the info for my Microsoft account are accurate, but to no avail.
Can anyone help please.

[jaswilliams]

In the email you received change the 6.0 to 5.9 and download the earlier version without the password function

[doylem69]

I tried that and it still wanted login details. I think any new download is requiring login details, irrespective of the version. I even uninstalled the late versions and went back to the first one I had which is 3.7. None of the versions will accept my login details, yet none will start without a login!!

[Crimson Nape]

5.9 didn't have this feature. Did you uninstall 6.0 prior to installing 5.9?

[doylem69]

Yes, I did and then uninstalled 5.9 and installed 3.7 from my cd. Still asking for login details. I am actually now without software to download my reports for my sleep doctor. Grrrrrr.

[Crimson Nape]

You could try deleting the Resmed declaration in your system's registry.  It is located at: HKEY_CURRENT_USER\Software\ResMed.  For safety, you may wish to Export this listing prior to deletion.  It should try to rebuild this the next time it is run.

One last thought; Did you select any of the options during install? If so, don't.

[doylem69]

Hi again,
It is now Saturday morning, here in Australia. 
I started fresh and uninstalled my 3.7 version from the Control Panel. 
I then had a good look through my program files in C drive. 
I found some files still there. Deleted them and re-started my computer.
I then installed 5.9 and presto - it installed and I clicked the shortcut icon...it is running!!!!
I was surprised to see that my profile and details are already in the application, but no  past reports are there.
I have them all saved in My Documents though, so that is OK.
Thank you all, for your help. This is a great forum.
Mary.