Rescan V7 download issue

[newmember]

I just upgraded my CPAP machine from a Resmed S9 to a AirSense 11 and the Resmed MyAir app on my phone is not giving me any details.  I upgraded the Rescan program to V7.0.0.29 and having trouble downloading the patient data from the mini SD card.  I tried installing the Rescan program without any driver and it will not download the data. There are No device available window pop-up with a message Connect a flow generator or data card and try again.  The window explore sees my card and so does OSCAR works fine downloading the data.  I uninstalled the Rescan program and reinstalled again with the 3 drivers options.  Same result and the Rescan cannot recognize the mini sd card.  Can anyone help me to resolve my problem?  Thanks.

[Crimson Nape]

Resmed changed some data files with the release of the AS11. I don't think that version of ResScan is compatible with the newer model.  Try OSCAR is will work with your CPAP.