SH "Plots Disabled" and ? not saving data from SD.

[VisitorX]

Thank you in advance for your help. 

I can't get SH to work on this machine, even though I've gone through the set up and loaded data from the SD card several times.

Every time I put my SD card in, I have to go through the set up--clicking "I accept," putting in my name, saving, etc. Then I have to (re)load data from the SD card, which takes a while--as if it's the first time.

But even after that, one of several things has happened. (I'm not sure what accounts for the differences between what happens; maybe these differences have to do with whether SH is on already running vs. whether I'm opening SH only after the SD card has mounted on the desktop). Here are things that have happened:

On two occasions, I got a little "disappearing flag" message saying something about my (?) CPAP data "already up to date" (which I take to mean that the data really did get saved previously). Then the program is open but, in my Daily tab, I have no data in my graphs. Instead, each graph has the words "Plots Disabled" written on it in gray letters. However, I do have data in the Statistics and Overview.

On two other occasions, I got a little window asking me where I wanted to point the data. It said something like "if you don't know, just click accept." When I do click that, it reloads the data and eventually opens the SH program, but I still have the "Plots Disabled" written on all the Daily graphs, with no data displayed.

I'd be thankful if someone can help me get straightened out. 

I'm using the following machine, OS, and SH versions:

Mac Air
OS X version 10.10.5
SH v1.0.0-beta-2

Let me add: I had a similar problem on this machine a year or two ago, which was the last time I used this machine (this is my travel machine, and I'm traveling at the moment). I believe I reloaded the SH program several times, and tried loading two different SH versions that people at this forum said to try in order to make it work on a Mac. So, though I'll do what a knowledgeable people suggest, my past experience makes me think this may not be solved by reloading SH again.

Thank you.

Visitor X

[Walla Walla]

Did you check under files - preferences - waveforms and make sure the boxes are checked?

[DeepBreathing]

Then the program is open but, in my Daily tab, I have no data in my graphs. Instead, each graph has the words "Plots Disabled" written on it in gray letters. However, I do have data in the Statistics and Overview.

Go to File | Preferences | Waveforms and ensure the graphs you wish to see are turned on (ie a tick in each box). Then exit from #SleepyHead and re-start it: your graphs should all be back.

[holden4th]

This doesn't work.

If you go to File, Preferences is not an option

If you go to 'Sleepyhead' then you can see Preferences but when I go to Waveforms, all the boxes are ticked but prior to 3 weeks ago, there is no data.

[VisitorX]

Hello DeepBreathing, Walla Walla, and holden4th,

Sorry for my slow reply. I've been on the road and just this morning had time to read your posts.

I checked the "Waveforms" tab (which in my version of SH was in the "SleepyHead" pulldown menu, rather than in the "File" pulldown menu).  All the boxes were already checked. I checked all the other tabs, too, and didn't see anything to check that looked relevant.

I'd be thankful for help on what steps I should try now. Again, though I'll do what is suggested by knowledgeable persons, when I had similar problems a year or two ago, uploading different versions of Sleepyhead (including one for older versions of the operating system than mine) did not help, so I'm inclined to think it won't help now.

Thanks very much.

[Walla Walla]

Don't know if it works in this situation or on a Mac but did you try the BrokenGL Version?

[TBMx]

I have no clue about Mac-whatsoever, but:
are you sure, that you have actually write-access to where you want to store your SH-data?

Maybe you really want to change that location to somewhere where you are sure about that you have total write-access (and it stays there!) - like a usb-pen-drive for example. (If you can attach those things to your mac-thingy)

[VisitorX]

Walla Walla & TBMx,

WW: I forgot the name "BrokenGL" but now that you mention it, yes, that was one of the other versions I tried a year or two ago. No luck at that time.

TBMx: It is my own machine, so I imagine I have access to everything. That said, I do wonder if maybe the problem is that my data is not being "pointed" (whatever that means) or stored in the right place.

[DeepBreathing]

This doesn't work.

If you go to File, Preferences is not an option

If you go to 'Sleepyhead' then you can see Preferences but when I go to Waveforms, all the boxes are ticked but prior to 3 weeks ago, there is no data.

Are you using a real computer or a Mac?

[MitchS]

I've been using SleepyHead v1.0.0-beta-2 Open GL on an iMac, including  version 10.10.5, since SleepyHead was updated to work with DreamStation with no problems.

Your data files should be in your Documents folder. The folder name is most likely SleepyHead Data-Testing. To check if you have read/write privileges right click on the folder and select Info on the resulting drop down menu. A popup will appear with the info pertaining to that folder. At the bottom of the popup will be a Sharing & Permissions section (you may have to click on the arrow on the left to open the section. If anything other than read and write is listed to the right of your username you will have to change it by clicking on the section to the right of the username.

I've found that repairing disk permissions can solve a lot of issues with Mac OSX. To do so follow these instructions. Be sure your machine is running on AC instead of battery as this can take a few minutes.

Hope you get your issues resolved.