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O2 Ring Insight Pro is crashing - macOS Big Sur - Printable Version

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+--- Thread: O2 Ring Insight Pro is crashing - macOS Big Sur (/Thread-O2-Ring-Insight-Pro-is-crashing-macOS-Big-Sur)

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O2 Ring Insight Pro is crashing - macOS Big Sur - GeorgeAn - 11-17-2020

I recently upgraded my Mac with the new OS Big Sur, I can't run the O2 ring software anymore.
is it happening only on me?

I have Mac Pro 13" 2017.

Thank you!!!!

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - sawinglogz - 11-19-2020

You're on the bleeding edge!

Send email to Viatom (support@getwellue.com), they'll want to know about the crash so they can fix it.

If you can copy and paste the details of the crash for them, I'm sure that would help.

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - GeorgeAn - 11-22-2020

Here is their response:

Hi

Sorry, the software "O2 Insight pro" can't work for Mac OS 11 Big Sur now. Our engineer have not upgrate it yet. Please work with the phone app "ViHealth" before finished upgration.

Sorry fo the inconvenience may caused.

Kinds

Wellue

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - sawinglogz - 11-25-2020

Well, at least they know about the issue. Sad

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - yijisoo - 11-08-2021

I experience crashing after upgrading to Mac OS Monterery (version 12.0.1).

I send an email to support@getwellue.com. I will share their response.

Regards,
Ji Soo Yi

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - MCS2014 - 11-13-2021

(11-08-2021, 06:13 PM)yijisoo Wrote: I experience crashing after upgrading to Mac OS Monterery (version 12.0.1).

I send an email to support@getwellue.com. I will share their response.

Regards,
Ji Soo Yi

I as well.

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - MCS2014 - 11-23-2021

Has anyone resolved the issue with Wellue/Monterey?


I have no luck with those people. Sorry, but they are brain-dead customer service people that do not understand English too well and keep wasting my time telling me that the newest 1.7.0 version has solved the previous issue when I already have 1.7.0 loaded.
Oh-jeez

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - Crimson Nape - 11-23-2021

I will bet dollars to doughnuts that it has something to do with file permissions.

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - Jeff8356 - 11-23-2021

Assuming you didn't move the app or change anything.....

To check your permissions, your data for O2 Insight Pro is stored starting here:

Code:
~/Library/Containers/com.viatom.O2PCViewer-BLE/Data/Library/Application Support/O2_Insight_Pro

Open Finder and press Shift + Command + G which will open a popup window.  Enter ~/Library in that window then navigate to the above folder.  Check your permissions for that folder and the Data folder under that.  (You can right click on the folder/file and select "Get Info" to check your permissions).

That's Apple's sandboxing for you.....

The app itself is from the App Store so there should be no issues with app permissions in /Applications

Edit: The app was just updated November 18, 2021 to 1.7.0

RE: O2 Ring Insight Pro is crashing - macOS Big Sur - MCS2014 - 11-24-2021

(11-23-2021, 10:13 PM)Jeff8356 Wrote: Assuming you didn't move the app or change anything.....

To check your permissions, your data for O2 Insight Pro is stored starting here:

Code:
~/Library/Containers/com.viatom.O2PCViewer-BLE/Data/Library/Application Support/O2_Insight_Pro

Open Finder and press Shift + Command + G which will open a popup window.  Enter ~/Library in that window then navigate to the above folder.  Check your permissions for that folder and the Data folder under that.  (You can right click on the folder/file and select "Get Info" to check your permissions).

That's Apple's sandboxing for you.....

The app itself is from the App Store so there should be no issues with app permissions in /Applications

Edit:  The app was just updated November 18, 2021 to 1.7.0

This is what shows for both the iconfig and DATA folder:
[Image: kCLJlAt.png]

This is version I have already installed:

[Image: bp2nLhl.png]

This is what shows on the App store. When I click OPEN it opens the above software with no changes. Now what?
[Image: agmchJg.png]