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+--- Thread: DreamStation Go Recall [consolidated replacement & compensation info & questions] (/Thread-DreamStation-Go-Recall-consolidated-replacement-compensation-info-questions)
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - snoringgiraffe - 08-17-2023
(08-17-2023, 01:49 PM)captaindomon Wrote: I'm 5 weeks in, still no update other than "we received it".
Yes, Finally it says "We received it" and maybe another two year wait for the "Check is in the mail." ?????
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - PHXSleeper - 08-17-2023
As far as I know, no one has received a replacement DSGo either.
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - snoringgiraffe - 08-17-2023
Now that I sent my original DS Go back as required I feel like a sitting duck....they have the goods and I have nothing. All we can do is hope.
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - Tampa Jim - 08-18-2023
(08-17-2023, 07:29 PM)PHXSleeper Wrote: As far as I know, no one has received a replacement DSGo either.
Signed up for the overall recall on the first day. Signed up for the Go replacement option on the first day.
Nearly two years to receive my new DS2, over two years for my wife's Refurb DS1, still waiting on the Go.
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - kotaKat - 08-21-2023
Check has arrived for $500. Website never updated. Keep an eye out for a blue envelope from "Philips Respironics c/o Sedgwick".
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - captaindomon - 08-22-2023
(08-21-2023, 04:55 PM)kotaKat Wrote: Check has arrived for $500. Website never updated. Keep an eye out for a blue envelope from "Philips Respironics c/o Sedgwick".
Same. Check arrived today, six weeks and one day after the device was delivered to them. Website never updated, still says "we have received your device."
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - snoringgiraffe - 08-22-2023
(08-22-2023, 11:47 AM)captaindomon Wrote: Same. Check arrived today, six weeks and one day after the device was delivered to them. Website never updated, still says "we have received your device."
Based on Informed Delivery, it looks like mine will arrive today, or maybe tomorrow. It will be good to be done with this fiasco.
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - captaindomon - 08-22-2023
(08-22-2023, 12:23 PM)snoringgiraffe Wrote: Based on Informed Delivery, it looks like mine will arrive today, or maybe tomorrow. It will be good to be done with this fiasco.
Yeah exactly, I’m just glad it is finally over.
RE: DreamStation Go Users | Anyone receive a replacement or repaired unit? - buddy0329 - 08-22-2023
(07-06-2023, 03:55 PM)buddy0329 Wrote: I just want this to end.
Never received a QR code this morning so I called into the main Philips Recall call center 877-907-7508. All they did was re-enter my information into their system and when No QR code was generated, had me call into a different number that was referenced in the Patient portal after you elect the payment option: 1-833-262-1871. I was directed to select option 3, then option 1.
After I explained to the second call center person (who was somewhere in Asia) that I was trying to generate a QR code, and NOT a shipping label, they generated a shipping label anyway. So now I had to pack up the DSG before heading out to FedEx.
I just want this to be over. Hopefully I get the full $500 but the vague wording in the email last night leaves with m some doubt.
Check for $500 from Philips arrived in the mail today. Glad this is finally over.
RE: DreamStation Go Recall [consolidated replacement & compensation info & questions] - snoringgiraffe - 08-23-2023
We tried to deposit the $500 Philips check that we received yesterday and although the "check is fine" there are NO funds on that account in Philips to transfer to us!
What is going on?