(08-12-2021, 01:27 PM)SingingSam Wrote: Helena, your father's machine's foam has 3 enemies: unauthorized cleaning methods, heat and humidity.

Discontinue any cleaning method that isn't given in the System One user manual.

Make sure the grey foam intake filter is always clean and thoroughly dry. A dirty filter makes the internal temperature rise. A damp filter raises the internal humidity.

The cooler the room the better. Healthy humidity is between 40% and 60%, which can be monitored with a hygrometer. The closer it is to 40% without going below the better.

If your father travels then keep the machine out of hot car trunks and interiors. If that isn't possible then try putting the machine in a cooler with some "blue ice".

(08-12-2021, 01:37 PM)Helena Wrote: << above >>

(08-12-2021, 01:30 PM)WakeUpTime Wrote: It would be great to know Philips' internal flowchart to understand their product replacement priorities.  
Philips will likely have to consider.
...

I can't imagine how they'll handle older device users,  This recall dates back to 2007-models.  Having a technician fully trained on those particular devices, and knowing that components are more than a decade old now with significant use (along with dirt, dust and faulty foam particles), would seem to be an inefficient process.  I've taken apart old computer boards, card inserts, etc.  It's an awful process and I relented to replacing with new instead.  Perhaps Philips will come to the same conclusion.

(08-12-2021, 02:31 PM)mrmagloo Wrote: ... even OLDER machines had this black foam...Remstar Auto circa 1999

(08-12-2021, 12:50 PM)WakeUpTime Wrote: Good for you that you, especially as a non-user (since it's for your dad), for recognizing that as an absurd idea.  The RT should be reported for that false information, but they'll likely now say that you misunderstood.  Besides, you have more important issues at the moment.

You could immediately look into having a post-device filter installed on your dad's machine.  There are other threads here that discuss that option.  There are others here, including myself, that have ordered a replacement device.  Not having insurance for my device purchase is both a curse and a blessing (when it comes to making quick purchases).  I've always thought that it was important to have a backup device anyway.  Besides, you may have read that Philips says it may take up to one year to replace all the affected faulty devices.

You're somewhat part of the second wave of recalled device users that are now more recently finding out about the recall, and that's both better and worse.  It's better because you have such a great deal more information available to study now, although little of it is from Philips.  It's a little worse though as there was/is a real "run" on some products that will help recalled device owners.  So you may need to try a little harder to get some products, whether it's anti-bacterial filters or a replacement device.  

You're in a great place to help your dad, has ApneaBoard's extensive user base might be able to assist with, and guide you through, some solutions.  You'll find many great threads outside of this general thread that may help you too.  We have to be careful that this one thread doesn't become a "catch-all" for everything that might be related to the Philips Recall.  Other threads cover more specialized focused subjects that allow readers to get knowledge and ideas faster, rather than having to go through 1000+ posts and 100 pages.

(08-12-2021, 03:34 PM)mrmagloo Wrote: I would imagine that those still under the original 2 yr warranty will get the new replacements, whatever they are.