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+--- Thread: Question about wireless modem in Aircurve 10 (/Thread-Question-about-wireless-modem-in-Aircurve-10)
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RE: Question about wireless modem in Aircurve 10 - jelive - 05-18-2020
Wish there was setting (other than Airplane mode) to shut off modem in newer machines. Resmed gave me stock blah blah answer when I asked.
RE: Question about wireless modem in Aircurve 10 - Crimson Nape - 05-18-2020
Technically there is a way to disable the modem. Remove the cover and unplug the modem cable.
RE: Question about wireless modem in Aircurve 10 - jelive - 05-19-2020
Thx...had seen post about that. Communicated with Resmed that some of us have no reporting required and would be nice to turn this off. Appears there are more that need this feature than not and it will likely not be changed.
RE: Question about wireless modem in Aircurve 10 - sjtaffee - 08-25-2022
My AircCurve 10 VAUTO does not include a modem chip, so I can't register for ResMed's MyAIR. I have confirmed the lack of the modem with my medical equipment supplier.
I must say this decision by ResMed to ship devices without online access capability is very frustrating. I find it very difficult to contact ResMed directly, and it seems like they want all questions about their products to do the the clinicians and not to them. Their devices are great. Their customer care, not so much.
I have an different AirCurve before this and the modem stopped working when the 2G networks ceased to be supported. 3G support will be ending ni a few months. As far as I can tell, no ResMed device supports Wi-Fi as an option. I don't understand ResMed's approach to wireless support, but it seems to be very antiquated and inflexible.
RE: Question about wireless modem in Aircurve 10 - Jeff8356 - 08-25-2022
sjtaffee,
It may be frustrating for some but at least you can still use an SD card in the machine to get your data and share with your Dr, and use with OSCAR.
The massive Philips recall has left a shortage of available machines. Combine that with the global microchip shortage and here we are. ResMed made a decision to distribute the 10 series units, without the cellular modem module, to help fill the shortage of machines. Those models are called "Card-to-Cloud". It may not be as convenient but it's better than no machine at all.
ResMed has never seen the patient as their customer and you will likely not get any satisfactory response directly from them. Your Dr/DME are their customers, not us.
As for 2G/3G, that had nothing to do with ResMed. The cellular communication industry made that decision. Technology gets outdated/updated and, unfortunately, there is no easy cost effective way to upgrade all the old machines still out there.
IIRC your Dr can upload the SD card data (using their clinical software AirView), just bring the SD card with you on your next visit. Not sure if that effects MyAir or not.
Get an SD card, anything 2GB to 32GB will do. Then download OSCAR and import your daily data. You will be able to keep an eye on your treatment yourself.