(09-22-2022, 01:39 AM)I had received that back in July,  it was back and forth  I got very agitated  with India,  the messages they left sounded scammy  but were legit.   They tried telling me  they couldnt verify my prescription because i did the prescription through easy breathe and the doctor that worked for easybreathe didn't have record of me  .  I told them I had the signed electronic copy.   They tried to  tell me they wouldn't take my electronically signed pdf prescription that was valid for 99 months from February  2017.   I had to get super nasty with them on the phone,  pretty much had to threaten to call lawyers, consumer protection agencies like better business bureau, local and national news. I told them that if they didn't I was going to file suit name every customer rep I talked to in the lawsuit and go after them in civil court for civil damages  because they were interfering with the replacement of my  defective medical device.    That must have been the magic phrase because then there was a 30 second pause and then they came back on and said ok email us your prescription and  they verified my shipping address and sent me an update email  a couple days after that  with an estimated date of shipment in November. The key is stay persistent,  don't buy into the some of the nonsense they are trying to feed you  use words they don't like to hear the words such as lawyers,  consumer projection or news stations.  They already have enough bad PR out of the recall they are in damage control but are trying to find technicalities  to weasel out of it IMO.  Document everything!  dates times names etc always use email when possible that way there is a trail. good luck on your remediation Wrote: I received an email from Philips. where can I get a new prescription? Because I already forgot which doctor I visit.  And my machine was bought from eBay.


Before your new device can ship, we need to contact your physician to obtain a current prescription.  This will ensure that your new remediated device is ready for your use upon arrival.
We also need you to verify your legal name (including the spelling), date of birth and your shipping address so that we can ship your replacement to you.

You can provide all the requested information by simply responding to this email or by calling us directly at 1-857-758-7090
Information Needed:
•       Physician Name
•       Physician Phone Number
•       Legal name (Please check spelling)
•       Date of Birth
•       Shipping Address

Once this information is received, our team will contact your doctor to obtain your current prescription with settings.

(10-13-2022, 03:05 PM)Mustang 85 Wrote: << above >>

Quote:Information that must be provided by Physician to Philips Respironics:

•    Device Setting
  
•    Prescriber signature
  
•    Prescriber NPI number
  
•    Date of order
  

Quote:Philips Respironics System One, 60 Series Remediation

We’re reaching out because you registered a System One, 60 Series CPAP and BiPAP devices in response to the Philips Respironics voluntary recall of CPAP, BiPAP and mechanical ventilator devices.

 One of the more complex aspects of the recall has been creating remediation options for older devices, such as the System One. These devices are past their warranty and useful life, which is typically 5 years. In the US, we had already stopped manufacturing the System One, 60 series devices prior to the voluntary recall given that they were discontinued in 2017.

 Because these units are no longer part of our supply chain, it has created unique challenges in inventory, sourcing the parts needed for repair and remotely extracting the prescription device settings needed to supply a replacement device. For all of these reasons, we have been working to find alternative remediation options for System One patients.   

We cannot offer System One patients a new or repaired version of their current product. We understand this may be frustrating, which is why we’re providing the following two options.  

You must select one of the following two options, there is no default option and in the absence of your selection, no action can be taken. Please sign into the Patient Portal to select your preference:

OPTION 1 - Financial payment for return of affected units: Removing affected products from use is an important part of our remediation program. We also know many patients have waited for some time for a solution. Therefore, we are offering financial payments to patients of $50 per System One, 60 Series device returned to us. The payment that we are offering is to help ensure affected units are no longer in use. It will be paid via check when we receive your System One, 60 Series device.   If your mailing address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508.  Please note return instructions will be included in the Patient Portal once you select this option.

OPTION 2 - Continue remediation pathway to receive a replacement device: You will need to provide a current prescription. You may also have the option to provide additional information that will help us prioritize delivery based on need. If you elect to remain in the remediation pathway, you must make the selection in the Patient Portal, which will trigger a Philips Respironics team member to call you about obtaining your prescription through your doctor. Calls for patients without prescriptions is ongoing and is expected to last through the completion of the voluntary recall. If your shipping address has changed since you have registered your device, or you would like to make your election over the phone, please call 877-907-7508.

Regardless of which option you select, we encourage you to consult with your physician about options for a new device to ensure continuity of care.  Since your physician knows your medical history, they are most qualified to discuss options for therapy.  You may also consider checking with your insurance provider whether you are eligible for reimbursement for a new device.  Most insurance plans provide reimbursement every five years.

If you have any questions, please call us at 877-907-7508.

Thank you for your continued patience and trust.