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Modem connection lost on ResMed Airsense 10 auto. Not in airplane mode. - Printable Version

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Modem connection lost on ResMed Airsense 10 auto. Not in airplane mode. - ljenkins46 - 06-26-2019

Lost end of day April 30 2019 southern Ontario Canada. Anyone in Canada also lost cellular service? Any links on how to check the modem module? Module loose or dead?


RE: Modem connection lost on ResMed Airsense 10 auto. Not in airplane mode. - jaswilliams - 06-27-2019

(06-26-2019, 06:11 PM)ljenkins46 Wrote: Lost end of day April 30 2019 southern Ontario Canada. Anyone in Canada also lost cellular service? Any links on how to check the modem module? Module loose or dead?

It’s likely then legacy module data network that the modem in your machine was using has now been turned off. The only answer is to use an SD card and OSCAR to review your data. Or get a new machine that supports the new mobile data standards


RE: Modem connection lost on ResMed Airsense 10 auto. Not in airplane mode. - gzimmer - 06-27-2019

I don't know about Canada, but many CDMA services in North America have been switched off recently.


........Zim


RE: Modem connection lost on ResMed Airsense 10 auto. Not in airplane mode. - Gideon - 06-27-2019

Canada has discontinued ALL CDMA services.


RE: Modem connection lost on ResMed Airsense 10 auto. Not in airplane mode. - srlevine1 - 09-08-2019

Have you checked with ResMed on the availability of a modem replacement or upgrade? Since this is an issue that affects a number of people, they may have a solution -- possibly offering you a refurbished replacement.  

Best of luck.