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+--- Thread: Resmed MyAir site may be offsetting dates for data (/Thread-Resmed-MyAir-site-may-be-offsetting-dates-for-data)
Resmed MyAir site may be offsetting dates for data - Atsc3 - 07-11-2021
New to the board, new to the AirSense 10 and MyAir site. Not new to CPAP.
Picked up a new Airsense 10 on Friday. Signed up for MyAir. Powered the machine up at home around 10:00 PM after signing up for MyAir. Shortly after saw that MyAir said it had a last sync time of 11:15PM and that the data represented 7/8/21 - Thursday. Seems OK since the messing around with it was done at DME around 9:30AM on Friday which, since before noon, would be for the period of the "night" of 7/8/21. Total runtime of like 2 minutes. So far so good. Used the machine Friday 7/9 into Saturday 7/10. Added SD card to it prior to using it since Lincare stole the card, as expected.
Resmed MyAir was down all day Saturday starting at 11:00 AM EDT for some sort of update / maintenance. They came back up at 11:00 PM Saturday night.
So, now there's a problem with what they show for data and "last sync" times. The site now shows that my last sync was July 7 at 11:30 PM. Data is supposedly from July 8, which isn't possible (though sort of correct since Early Friday is technically Thursday night), though there's no way that the data could be there since "last sync" was Wednesday - pretty funny since the site originally said 7/8 at 11:15, and I didn't even have the machine until 7/8.
Anyway, no data for my first night with the machine - Friday into Saturday. So either they lost the upload that should have happened Saturday prior to their outage, or they really do have the dates messed up. I also noticed that they forced an update to the app on the iPhone after the came back up, and it's now version 2.0.0 and the web site now redirects to myair2.resmed.com where it was myair.resmed.com prior to their outage. Looks like they updated their version, and broke stuff in the process.
Might be worth anyone using MyAir to see if their stuff is messed up. I did successfully see the session stored on the SD card using OSCAR.
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RE: Resmed MyAir site may be offsetting dates for data - staceyburke - 07-11-2021
I don't know if this answers your question but a day is from 12 NOON to 12 NOON the next day.
You said you had OSCAR, most people on this site do not use myair for anything. They use Oscar to check everything! You may need myair for the DME to check your compliance but it is basically worthless to users.
RE: Resmed MyAir site may be offsetting dates for data - Atsc3 - 07-11-2021
(07-11-2021, 12:32 AM)staceyburke Wrote: I don't know if this answers your question but a day is from 12 NOON to 12 NOON the next day.
Understood. I think I said that in my post, but maybe didn't say I understood it clearly enough. Just got the thing and figured I'd check out the toys that they make a big deal about. They definitely broke the history with their update. I do know it's definitely not showing the 7 hour session of Friday into Saturday that OSCAR - and the display on the machine - confirms. At least I have an SD card in the machine so if the question arises "why am I not using the machine" I'm covered. This replaces an S9 that I've put around 16,000 hours on since 2014.
RE: Resmed MyAir site may be offsetting dates for data - factor - 07-11-2021
Take MyAir off your phone it’s not helpful and can be inaccurate.
You have a great machine.
Many here will tell you the same.
Just use OSCAR.
RE: Resmed MyAir site may be offsetting dates for data - srlevine1 - 07-12-2021
There is another thread dealing with the myAir data error at http://www.apneaboard.com/forums/Thread-MYAIR-TIME-CALCULATION?pid=403442#pid403442.