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+--- Thread: IBreeze Error 207 and RMA issue (/Thread-IBreeze-Error-207-and-RMA-issue)
IBreeze Error 207 and RMA issue - jbarnes1960 - 02-11-2023
Had my machine 30 days and it stopped working showing Error 207. (turbine not working properly) Sent a requests to them to get instructions for returning the device.
They asked me for the serial number which I provided and sent me a return form to include in the box. In the instructions it said NOT to
send the machine back without an RMA number but they did not send one.
I have sent 7 requests for the RMA to Resvent and the called company who sold it to me and noone wants to provide it. How do I get the RMA #?
SUPER frustrated since I need my machine badly and can't afford to buy another one. It is severely affecting my ability to work.
Thanks for your help!
RE: IBreeze Error 207 and RMA issue - OpalRose - 02-11-2023
The RMA number is usually found printed directly on the return shipping label.
Did you receive a return shipping label?
RE: IBreeze Error 207 and RMA issue - jbarnes1960 - 02-11-2023
ll I got was a form, with out a return label and without the RMA number.
Also sent a coupe emails to Sleeplay.com whom I bought it from in December.
Below is who I am corresponding with and his email is below and attached is what he sent.
Support-resassist@resvent.com
[size=undefined]
Dear Customer，
Attached is the RMA ，please do the following three-step before sending the devices.
1. Include the filled-out RMA form with the devices you are sending back.
2. Send us the tracking number and the filled-out RMA form.(Important)
3. Ensure write the RMA number at a prominent location on the outer box.
[/size]
Best regards!
[size=undefined][size=undefined][size=undefined]Service Engineering 001
support-resassist@resvent.com[/size][/size][/size]