Service Required Message - Printable Version +- Apnea Board Forum - CPAP | Sleep Apnea (https://www.apneaboard.com/forums) +-- Forum: Public Area (https://www.apneaboard.com/forums/Forum-Public-Area) +--- Forum: Main Apnea Board Forum (https://www.apneaboard.com/forums/Forum-Main-Apnea-Board-Forum) +--- Thread: Service Required Message (/Thread-Service-Required-Message)

Service Required Message - jmack729 - 11-06-2024 [attachment=71606]Hi everyone!! I hope someone can assist me on this error message that I have on my Dreamstation. I have ptsd and jerked upright while sleeping the other night. The cpap shifted forward and was tilted downward for a few seconds. Now when I start the machine it errors to this screen that reads: Service Required 031920-10837 I have read where folks claim that error messages only begin with an E however this is what I see. I also have not been able to find this code anywhere so far. Thank you, Jim RE: Service Required Message - SarcasticDave94 - 11-06-2024 I've not been able to find that code. What model Philips Respironics do you have? RE: Service Required Message - StratCat48 - 11-06-2024 I have a PDF service manual for the DreamStation (original white version) which I believe is the machine you have from the image you posted. There are no service codes listed in the service manual similar to the one you have and I sort of think the only means to decode that number might be using the service software which is not available to the public. In the service manual I did find a section on error messages and the screenshot below is as close as I could find to what you have in the display. If using the humidifier, is there a chance it tipped in such a way to spill water into the machine?