Dealing with insurance & Medicare
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Dealing with Insurance and Medicare for sleep apnea patients can be frustrating. Changes is procedures and rules occur often; therefore the information on this page may not be completely up-to-date.
Tips
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Insurance and Medicare FAQs
- (Frequently Asked Questions)
My insurance company paid for my sleep test. Will they also pay for the continuous positive airway pressure (CPAP) equipment?
Insurance payors have different coverage guidelines, depending on the diagnosis and the contract with the durable medical equipment (DME) company. Contact your payor's customer service department listed on the back of your insurance card to identify what is allowed and what the copay may be. It is not uncommon that your insurance company may require supporting medical records to make a coverage determination. Your DME company can assist you with this process.
My mask is getting worn. How can I determine if my insurance will pay for a replacement mask?
Contact your DME company. They should have a record of your health insurance carrier's replacement schedule, but if they don't, you can contact the insurance company directly. Ask to speak with a representative who can give you an explanation of your durable medical equipment replacements. When you have that representative on the line, ask how often you are eligible for CPAP accessory replacements, specifically your mask system.
New positive airway pressure (PAP) technologies are entering the market, and I am interested in trying a new product. Will my insurance pay for another PAP device?
Many payors will consider replacement of a PAP device after five years of use. However, if your condition has changed, resulting in a need for a different pressure or features that your current machine does not have, your health insurance carrier will often upgrade the equipment at an earlier date. The insurance company may require a "letter of medical necessity" that a new device is required. Contact your DME and your physician about a letter of medical necessity.
My DME provider put me on an autotitrating device for a short time to help determine the optimum CPAP pressure I should receive. I really liked the autoPAP. It was more comfortable than the CPAP device the DME set me up on. How can I convince my physician and insurance payor to allow the DME to give me the autoPAP back?
Due to the additional features of APAP devices, they are more expensive. Some payors will allow the patient to pay the difference between the CPAP and the APAP device.
In some cases the insurance company can make a determination to pay for a higher cost machine if the physician can provide a letter of medical necessity. Contact your DME company or your insurance company regarding this issue.
How can I find the coverage information of my insurance plan?
Many health insurance companies provide a policy booklet to new enrollees. Others provide access to coverage polices through the company's Web site. If you get your health insurance through your employer, contact your Human Resources department for details. You can also contact your insurance company directly to obtain a copy of your benefits.
My physician prescribed a specific brand or type of CPAP device but when the home care company set me up, they delivered another unit. Are they all the same?
Specific CPAP devices may have been contracted between the homecare provider and your insurance company. "Formularies," much like prescription formularies, allow for generic substitution. However, if your physician wrote a prescription for a specific type of CPAP and was not contacted to ask if it could be "substituted," then you may have cause to insist upon the brand that the physician prescribed. In some cases, additional copays may exist.
My home care company contacted me to let me know that my mask should be replaced and I might have a copay. Is this normal behavior for the homecare company to contact me?
You are fortunate that the home care company is following up on your care. Different patients have different experiences with their equipment. Regular maintenance of your CPAP and mask are important to your overall therapy. A worn mask or dirty filters can effect your treatment and health. You may be responsible for a copay every time you replace a part of your CPAP equipment. You will probably need to contact your health insurance carrier for an explanation of your durable medical equipment benefits and replacement schedule.
Only one part of my mask needs replacing. Do I have to buy the entire mask or are there replacement pieces?
Replacement parts vary by mask types. Many masks have replaceable components. Contact your DME to discuss the replacement parts, out of pocket expenses, and delivery.
I am insured by the Veterans Administration (VA). They recently changed their contract with a new home medical equipment provider. The DME wants to pick up my CPAP and deliver another type. Do I have any say in what CPAP equipment I use?
One reason a CPAP may be exchanged for another model is because the CPAP unit is in a "rental" phase. The VA contracts directly with DME providers. Contracts are reviewed yearly. During the contract review phase, the VA may evaluate and choose an alternative DME provider. This new DME provider may have a different CPAP supplier than the previous DME company. If the CPAP is completely paid for, then you most likely will not have to change your device.
My insurance company sent me an Explanation of Benefits (EOB) after I had received my CPAP device. What should I do with this form?
The EOB provides you documentation of billed services, reimbursement by the insurance company, and your out-of-pocket expenses. Be sure to pay close attention to what the company billed your insurance company and what services were provided. It is a good idea to keep all of your EOBs on file for your future reference. Be sure to cross-reference this EOB to any bill you may receive from the DME company.
I have Medicare Part B coverage and the home care company that delivered my CPAP has sent me a letter asking if I want to purchase the unit. I have been on the CPAP device for about 11 months. Why are they asking me that now? What are my options?
Medicare requires the medical equipment provider to send you a letter advising you of your right to purchase the medical equipment. You have the choice to continue renting or to purchase the device at that point in time. If you opt to purchase the device, you will be responsible for a copay. If you choose to continue renting the equipment, the rental agreement will continue for a few more months and no copay is required from you. At the end of the rental time frame, the equipment will remain the property of the DME dealer, you will keep the device and all payments and copays stop.
My husband is on a VPAPTM II ST-A, and he has Medicare as his insurance provider. I received a letter from the DME requesting that I complete a patient statement regarding compliance and use of the equipment. Why does the DME need this information?
In efforts to control unnecessary spending and identify fraud, Medicare now requires the DME provider to send this statement to the patient or caregiver. The patient or the immediate caregiver must sign the form. This form documents that the patient is using the medical equipment and allows the DME to bill and obtain reimbursement. Medicare will stop paying the DME company for this equipment if the patient or responsible party does not sign this statement.
I had a follow-up appointment with my doctor one month after I began my CPAP treatment. My doctor reviewed the data from the CPAP machine and told me that I needed another type of machine because this one wasn't keeping my airway open enough. Do I have to keep this machine even though it didn't work for me?
Your DME will let you know if the device will be replaced. In some cases, the CPAP device will be returned to the DME provider and another device will be provided. In other cases, your insurance provider may have already paid for the purchase of the CPAP. Contact your DME company and or your insurance company to review your options regarding the initial piece of equipment.
My DME provider referred to the "DMERC" when talking to me about what portion of my CPAP equipment would be covered. What does DMERC stand for?
DMERC stands for Durable Medical Equipment Regional Carrier. The DMERC is a third-party payor responsible for paying your Medicare Part B allowables.
What does "In Network" mean?
Healthcare providers (hospitals, sleep labs, doctors, DMEs, etc.) review insurance contracts to determine if they want to sign the payment agreement. Those providers signing the contract are referred to as "In Network Providers." The healthcare providers have agreed with your insurance company in advance to what they will be paid for services. Your insurance carrier may require you to use an "In Network" healthcare provider. If you choose a healthcare provider that is "out of network," then you may have additional out of pocket expenses to pay.
What is a deductible?
A deductible is the dollar amount that your insurance company requires you to pay for care before they will begin to pay for your billed health care services. This amount varies by insurer and is usually paid annually.
What is a copay?
A copay is a percentage or set rate the insurance company requires the patient to pay towards their medical care at each purchase or visit.
What is the difference between Medicare Part A and Part B?
Medicare Part A provides coverage for hospitalization and some outpatient services. Medicare Part B provides coverage for most outpatient services including medical equipment, pharmaceuticals, physician visits, and home health care.
How do I dispute a decision made by my insurance company?
Most insurance companies have an appeal or grievance process outlined in their policy manual. Many EOB forms provide this type of information on the back of the form. You can also call your insurance company's customer service department to request these instructions.
Who do I contact for Medicare questions?
Medicare has an ombudsman assigned to each state. You can contact your state Medicare office to inquire about how to contact this individual or your regional Medicare office.
Insurance and Medicare Billing Codes
- EO601 RR is CPAP rental
- E0601 NU is CPAP purchase
- A7034 is CPAP mask
- A7032 is CPAP Nasal mask cushion
- A7033 is CPAP Nasal pillows
- A7030 is CPAP Full Face mask
- A7031 is CPAP Full Face mask cushion
- A7044 is CPAP Oral Interface
- A7027 is CPAP Hybrid mask
- A7028 is CPAP Hybrid mask cushion
- A7029 is CPAP Hybrid mask nasal pillow
- A7046 is CPAP Humidifier Chamber
- A7037 is CPAP tubing, long and short hoses
- A4604 is CPAP Heated tubing
- A7038 is CPAP disposable filter
- A7039 is CPAP gross particle (foam) filter
- A7035 is CPAP headgear
- A7036 is CPAP chinstrap
- E0561 NU is CPAP Passover Humidifier
- E0562 NU is CPAP Heated Humidifier
- E0470 RR is BiPAP rental
- E0470 NU is BiPAP purchase
- E0471 RR is BiPAP-ST rental
- E0471 NU is BiPAP-ST purchase
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