Respironics EncoreViewer 2.0

[jfmusil]

Installed the software and it can't find (or read) the SD card. Has anyone used this new software? It doesn't seem to allow you to specify a drive to read.

[JJJ]

Installed the software and it can't find (or read) the SD card. Has anyone used this new software? It doesn't seem to allow you to specify a drive to read.

Can you see the SD card when you insert it into the reader? I mean, can you actually see the data on the card?

Assuming the answer to the above is yes, do you use the Data menu item on the top, or the Import button on the Navigation bar to the right? Bear in mind that you have to point it to the drive that your computer calls the SD card, not the folder on the SD card.

I hope that helps. If not, whether you use the Data menu item on the top or the Import button in the Navigation bar to the right, please specify exactly every button you click on and what you see at each point. It's really hard to troubleshoot software problems when you can't see exactly what the user sees.

Oops. Never mind. I saw from your profile that you were using SleepyHead and missed the fact that your problem was with Encore. Disregard everything I said.

[SuperSleeper]

I don't have a PR System One machine, but there's two Auto versions, the 550P and the 560P. You list in your profile that you have the newer Series 60 machine. I think the newer 60 series machines use a completely different type of file structure, which is why it doesn't yet work with the SleepyHead software... and the same issue might be happening with EncoreViewer 2.0 perhaps.

EDIT: Just checked with Supplier #1 on the Supplier List and they state on the website the following:

EncoreViewer Does Not Work With:

- PR System One REMStar 60 Series
- REMstar Choice
- REMstar LX
- PR System One REMstar BiPAP Auto SV Advanced

Bummer. Sorry about having to report this.

If you paid for EncoreViewer 2.0, you may wish to return it and try to get your money back.

I do know folks are reporting that Mark is working on updating the open-source SleepyHead software to work with the newer 60 Series machines, but I'm not too confident on when or if that will actually happen.

[Sleepster]

I think maybe Encore Pro is what's needed for the Series 60. Not sure.

And I've never had to point Encore to the SD card. It finds it on it's own. There's no way to point it that I know of.

When I send my data to my DME via email file attachment he has to copy it to a SD card so his Encore can read it! Primitive and not user friendly. Even for the pros.

[zonk]

I read that the only software options works with PRS1 60 series are EncoreBasic and Encore Pro 2.8
SleepyHead is not yet compatible with the new models