Respironics remstar Pro c-flex system one card won't download

[staduimjunkie]

Hi. New to the group. 

I have to have a DOT type physical to get my captains license from the coast guard. I have an older sleep machine and my Dr. Office says they can't download my sleep info from my chip because of how old my machine is. Sounds like they have updated software. 

Does anyone have any suggestions on how I can get this info for my physical ? Maybe send the cards to someone ? 

Thank you in advance for your help !

[Sleeprider]

You can download OSCAR, which is a free open source software we use on the forum. Oscar can print a report that should demonstrate your compliance by showing hours of use by month or for periods of Day, Week, Month, 6-month and 12-months along with a lot of other information. I'm a bit skeptical your doctor can't read the data. The Philips Respiroinics EncorePro 2 software is even available here on the forum.

Do yourself a favor and request a prescription for Resmed Airsense 10 Autoset to replace your old System One. The Resmed is not only more compact, but automatically adjusts pressure to optimize your therapy, and uses "exhale pressure relief" (EPR) which is very comfortable and can also help improve results. Simply the best CPAP on the market. If you are out-of-pocket, a new one costs $539 from Supplier #2. Great data and better results is what you can expect, and it sends the data wirelessly to your doctor or DME supplier.

[Sleeprider]

I merged your two threads into one. There is no need to post this in two places. If you want official Philips Respironics software to print a compliance report, the alternative to OSCAR, is to download EncoreBasic from the Private Files forum http://www.apneaboard.com/forums/Forum-P...-and-Links . Just browse the forum index, click on Private Files and Links, and look about 3/4 of the way down the page for EncoreBasic. You do not need the much larger and more complex EncorePro 2.

[staduimjunkie]

Thank you for the reply.

I dropped my card off today to get the print out and got a phone call shortly there after saying that they could not read the card. The girl then asked me If I had an older sleep machine or not. I have like two back ups of the same machine so I took A card out of my back up machine and put into the machine . I then took that card over to the doctors office and got the same answer that they could not read that card either.

Kinda frustrating ...

[Sleeprider]

For detailed data, we need to keep the cards in the slot during therapy. It should still produce a simple compliance report. Anyway, try OSCAR and EncoreBasic and see what you get. I know the System One Pro has the data capability. If you were inserting the cards and removing them, it is better to leave the card in the machine, and only remove it when you need the data.

[Sleeprider]

Your machine also offers two on-screen options to show compliance.  You need to enter the Provider Setup https://www.apneaboard.com/pr-system-one...structions , Navigate to the Info screen and press the control wheel.  These are the two options:

• Phone-in - This screen displays the total therapy hours for the device, the total blower hours, and the total number of days used when the sessions were greater than 4 hours since the device was last reset. This screen also displays a compliance check number you can use to validate that the data provided to you is the data taken from this screen.

• Compliance VIC (Visual Inspection Check) - This screen displays the start day and the total number of days used when the sessions were greater than 4 hours. This screen also displays a check code number you can use to validate that the data provided to you is the data taken from this screen.

You can either take a picture of the compliance data, or take the machine to the doctor, plug it in and show them the compliance data so they can write your report.

[staduimjunkie]

Thank you for your help. 

I downloaded Oscar and had all my information from the past year(s) download from the 2nd chip I gave my Dr office. Very frustrating that my Dr Office couldn’t do the same thing. You would think being a pulmonologist office and specializing in sleep apnea they would have the ability to do this. 

Thanks again for the help !!!

[sheepless]

yes, you'd think. but it's all too common that they don't. if they did, they'd have to take the time to look at it and figure out what it means and how to use it to improve your therapy. I prefer not to think they're incompetent (although many may be) so it must simply be easier and more lucrative to churn sleep studies, titrations, diagnoses of obstructive sleep apnea and 15 minute follow up appointments. a cynical view perhaps but look around here for a while and you'll see what I've described is typical.

[Hardhead]

I'm working on passing an FAA Flight Physical, and am being told that they will absolutely need my prior Respironics RemStar Pro C-Flex data which is on one of those darned "smartcards".
Since the Respironics smartcard readers are in the unobtanium category, I wondered if there were possibly other brands of smartcard readers that might do the job.  The answer is a maybe for now.  I found that there are plenty of inexpensive HID Omnikey card readers out there, but their software, which reads and writes to cards, costs a small fortune.  I am wondering if I am missing something in the setup for this smartcard reader.  When I insert my Respironics smartcard, in the reader, I can see that the card reader "sees" the card, but  I cannot find any data associated with it.
I suspect that  I am fighting a software issue necessary to actually pull the data off the card.  Does someone with a software background have suggestions?
Since I now have 90 days of acceptable data from my new ResMed AirSense 10, I am going to try to go with that, and if the FAA gets crochety about the prior period's data, offer to send them that darned "smartcard."

[Hardhead]

QUICK UPDATE on my prior post.  I was able to download several years of data from the Respironics Smartcard.  I first downloaded EncoreBasic software from  this site, but it still was unable to load data using the HID Omnikey card reader.   I then obtained a Mako Technologies DT3500 card reader through an Ebay source and Voila, it worked!  The Mako card reader was the type originally used by Respironics with their Encore software.  I did not even have to download drivers. Windows 10 recognized the device.