RE: Broken Wisp
(03-05-2013, 11:34 PM)JJJ Wrote: Last night one of the snaps on my Philips Respironics Wisp mask disintegrated. I patched it together with a safety pin. The first thing I noticed about the Wisp when I got it in late January was that the snaps are really hard to use and felt flimsy. I see I was right.
Does anyone know if there is a warranty on masks?
I used to have a Wisp but speech fewapy fixed it.
Let's be serious.
I don't know. What I DO know is that ResMed masks have a 90 day warranty. "Accessories, mask systems (including mask frame, cushion, headgear and tubing) Excludes single-use devices."
But since I abandoned Philips (except for the screwdrivers - they still make great screwdrivers) I don't have any details about their products. I would imagine it's similar though.
03-09-2013, 01:13 PM
(This post was last modified: 03-09-2013, 01:16 PM by Cobra4x4.)
RE: Broken Wisp
I got my wisp yesterday and my DME said that Phillips are now giving 2 extra headgears with purchase (1 extra fabric type & 1 silicone one).
I used the fabric one last night and it was very uncomfortable for me although my numbers were awesome. I'll try the silicone one tonight.
I also noticed that the 2 plastic connector tabs on the back headgear piece seemed flimsy so I have elected to not undo them each time. I have chosen to just pull the mask over my head instead of un-clipping every time.
RE: Broken Wisp
(03-09-2013, 01:13 PM)Cobra4x4 Wrote: I got my wisp yesterday and my DME said that Phillips are now giving 2 extra headgears with purchase (1 extra fabric type & 1 silicone one).
I used the fabric one last night and it was very uncomfortable for me although my numbers were awesome. I'll try the silicone one tonight.
I also noticed that the 2 plastic connector tabs on the back headgear piece seemed flimsy so I have elected to not undo them each time. I have chosen to just pull the mask over my head instead of un-clipping every time.
That's very interesting. Both my original and the replacement came with only one fabric headgear. I bet that means that my replacement is still one of the original defective ones.
Oh well. I'm probably going to have to abandon the Wisp anyway because of the high leaks. But in the meantime I think I'm going to stop un-clipping the headgear and just pull it over my head like you do. At least the clips might last longer that way.
RE: Broken Wisp
I have noticed that with ResMed straps, that the clasps are "uni directional" ............. or each clasp has to be snaped in the exact same orientation
In the middle of the night........ this can be frustrating. 
I have noticed that fastex buckles common to hiking supplies and such do not need to be orientated in any special direction and are easy to use.
Has anybody considered changing out the Res-med clasps for the fastex buckles?
Eric
RE: Broken Wisp
(03-16-2013, 10:26 AM)u2canbuild Wrote: I have noticed that with ResMed straps, that the clasps are "uni directional" ............. or each clasp has to be snaped in the exact same orientation
In the middle of the night........ this can be frustrating.
I have noticed that fastex buckles common to hiking supplies and such do not need to be orientated in any special direction and are easy to use.Has anybody considered changing out the Res-med clasps for the fastex buckles?
That's an interesting idea. I've been pulling the Wisp over my head and not bothering with the clips because, as you say, clipping and unclipping in the middle of the night is a PITA. I think the headgear will hold up reasonably well this way because it is the clipping and unclipping that causes wear. I was using only the left clip (per advice from the respiratory therapist at the DME where I bought the Wisp) and when it broke it disintegrated right around that clip point.
RE: Broken Wisp
I too have found that the plastic snaps wear out or stretch the fabric and unsnap in the middle of the night after 4 weeks of use.
After staring at the headgear I noticed that the two velcro adjustment straps by your temples simply thread through, without plastic snaps. Bingo. Last night I removed both plastic snaps and just threaded the two lower velcro straps through in identical fashion to the other two straps above at your temples and adjusted them for a nice fit.
Perfect. Nothing to unsnap and nothing to wear out. Got an excellent night's sleep with no leaks.
The plastic disk snaps were a really poor design choice on the nicest-feeling mask I've worn. Traditional mask releases, like my previous masks, would have been a much better choice.
Paul
RE: Broken Wisp
I have also stopped using the clips and have had no problems. Knock on wood...
RE: Broken Wisp
(05-12-2013, 02:56 PM)cabzinrah Wrote: Last night I removed both plastic snaps and just threaded the two lower velcro straps through in identical fashion to the other two straps above at your temples and adjusted them for a nice fit.
Perfect. Nothing to unsnap and nothing to wear out. Got an excellent night's sleep with no leaks.
Great suggestion.
And, hi cabzinrah, welcome to the forum!
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RE: Broken Wisp
Hi cabzinrah,
WELCOME! to the forum.!
I had stopped using the clips and just slipped the mask over my head when I needed to get up. I hadn't thought of just getting rid of the clips altogether, thanks for the suggestion.
trish6hundred
RE: Broken Wisp
(05-12-2013, 05:19 PM)grumpycat Wrote: I have also stopped using the clips and have had no problems.
I don't know why they even designed it with clips. An unnecessary complication that just increases the potential failure points.
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