06-06-2022, 05:01 PM
Cpap supplier jerking your chain
Have any of you delt with Rotech/American Health Services? They are jerking me around big time on my replacement cpap. 
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Cpap supplier jerking your chain
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Cpap supplier jerking your chain
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Cpap supplier jerking your chain
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ger365
Posts: 71 Threads: 6 Joined: Feb 2016
Machine: RM AS10 
clownbell
Posts: 537 Threads: 11 Joined: Mar 2021
Machine: ResMed AirSense 10 Autoset
06-06-2022, 05:14 PM
RE: Cpap supplier jerking your chain
It seems that many DMEs jerk their clients around.
Big Guy
Posts: 2,018 Threads: 103 Joined: Oct 2018
Machine: ResMed AirSense 10 AutoSet
RE: Cpap supplier jerking your chain
I've been using ROTECH almost from the start of my therapy in Sept. of 2018. They've been very good so far.
How are they jerking you around?
srlevine1
Posts: 1,509 Threads: 137 Joined: Sep 2015
Machine: ResMed Airsense Autoset (S10)
06-07-2022, 07:22 PM
RE: Cpap supplier jerking your chain
(06-06-2022, 05:01 PM)ger365 Wrote: Have any of you delt with Rotech/American Health Services? They are jerking me around big time on my replacement cpap. Can you be more specific? Is it any availability issue? Insurer issue? Or just a customer service clerk issue? Most DMEs do not go out of their way to provide bad service, it seems endemic to large volume enterprises with anonymous clerks. Escalate to management or engage your insurer. Best of luck.
"The object in life is not to be on the side of the majority, but to escape finding oneself in the ranks of the insane." -- Marcus Aurelius
DaveL
Posts: 2,510 Threads: 38 Joined: Apr 2013
Machine: S10 Autoset For Her (Aug 27, 2020)
06-09-2022, 10:14 AM
RE: Cpap supplier jerking your chain
Interesting thread.
My experience in London and Toronto Ontario has been that DME suppliers were hand in hand with the sleep docs they serve. Paper work flowed from the Doc's office to the DME supplier. I've had 2 Respironics bricks. I've had no choice in mask brands or styles. That was for a period of about 20 years. Since then I've found a DME supplier that does an extraordinary job for me. I found them by networking and talking to people at work with mask marks on their face. It's a big office! Now I've found other suppliers from the list here. They've been very helpful. Masks are sold much cheaper. However, my DME offers me trial masks and that simplifies my search. Lesson I've learned with sleep docs and DME Suppliers. Be my own advocate. No one can do it better.
DaveL
compliant for 35 years /// Still trying! I'm just a cpap user like you. I don't give medical advice. Seek the advice of a physician before seeking treatment for medical conditions including sleep apnea.  http://www.apneaboard.com/wiki/index.php..._The_Guide
ger365
Posts: 71 Threads: 6 Joined: Feb 2016
Machine: RM AS10
RE: Cpap supplier jerking your chain
I sent a defective AS10 back, they picked it up. Now they demand I travel 3 towns away so they can show me how to use the AS11, like I don't know...lol. Told them I don't have a car and no one to take me there. They demand I go there and pay $76+ for 3-5 minutes showing me how to use the machine. I can't afford that.
Labromaniac
Posts: 76 Threads: 10 Joined: Jun 2022
Machine: ResMed AirCurve 10 ASV
06-10-2022, 12:54 PM
RE: Cpap supplier jerking your chain
Can you request a video conference a la ZOOM etc. My DME does that especially because of Covid.
ger365
Posts: 71 Threads: 6 Joined: Feb 2016
Machine: RM AS10
06-10-2022, 01:22 PM
RE: Cpap supplier jerking your chain
Glad things are better for you!...sorrry you went through that...
ger365
Posts: 71 Threads: 6 Joined: Feb 2016
Machine: RM AS10
ger365
Posts: 71 Threads: 6 Joined: Feb 2016
Machine: RM AS10
06-21-2022, 07:52 PM
RE: Cpap supplier jerking your chain
I'm not set-up for teleconference. And they probably charge big time for that.
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Cpap supplier jerking your chain
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Cpap supplier jerking your chain
