as11 not recording data

[Irish44395]

Hi all,I am new to c-pap about a month now. I got a AS11 and wanted to use oscar, So I had some sd cards laying around and pop one in.
 it worked great for almost 2 weeks . Well now its not recording data at all. its not locked I wait awhile after I shut off the machine before removing the card . pop in my windows 11 computer and it recognize the sd card and it has nothing on it. think I mucked it up some how I formated it with fat 32 . That didn't work got a new card that didn't work. Looking for other things to try? I also would like to know that when you place the sd card in the machine does the blue come on? I thought it did but I am not sure because it isn't coming on now . Thanks Pete

[Crimson Nape]

Hi Irish44395! -

Have you verified that data exists on the card prior to trying to use OSCAR? Several have reported the Win11 may have reset permission levels on directories, too.

- Red

[Irish44395]

before I even open oscar, the sd card opens and it says no data on card 
Pete

[Crimson Nape]

That says it all. Either the card is bad or the AS11 has a problem. Try writing a small file to the card. If you are unsuccessful, it's the card.
- Red

[Irish44395]

I had put a few pics on it and it was fine I am going to get a new card and try it if I have the same results do I contact my dme for a exchange?
Pete

[TiredOne789]

I misplaced my SD card for my A11. The DME (Lincare) sent me a new one. When I got the A11 the DME told me it couldn't use an A10 SD card. The A11 required one specifically formatted for the A11.

[Crimson Nape]

I'm throwing the BS flag! Many here have used their AS10's card in an AS11 without problems. The only 2 differences in the 2 machines are, the AS11 has changed some file extensions, and the AS11 allows use of an SD card larger than 32GB. I would recommend that you delete all the AS10's files off the card prior to using it in the AS11, though.

- Red

[CanadaCalling]

AirSense 11 - I've been using a $20 Kingston 128GB SDG3 CANVAS Go! Plus (such a long title) card - you can't even format that to fat32 - has to be exFAT - but it works.


Daily:
1. Power Off Machine
2. Remove Card
3. LOCK CARD (Yes that tiny slider on the side)
4. Insert into Windows box
5. Run OSCAR and press that CPAP Importer button. Once you point it at the correct drive letter, on Windows at least, the next time it'll just find it and offer to import. Nicely done OSCAR!

Then reverse the process to put it back:
1. Right click drive in Windows and Eject card (probably not even necessary since locked but...respect yer data device)
2. Remove card
3. UNLOCK CARD
4. Ensure ResMed AirSense 11 power is disconnected (use a powerbar or smart plug kids!)
5. Insert card
6. Power up ResMed AirSense 11
7. Watch display...
7.a Title Screen goes by...
7.b Home Screen goes by...
7.c Every so brief message "bla bla loading card could take 2 minutes" will disappear quickly with NO INDICATION of success - just make sure it doesn't report a brief error here

If you do that daily you should be ok - if card stops working you'll probably have to format in PC and start over again - but that is the only time you should have that card in the PC unlocked - let ResMed control it.

ResMed should be required to have a page in the settings that shows SD Card status. Honestly...there is only a blue flashing light located inside the side of the machine...which means what? And the lack of documentation on how to use this feature? Why?

[Irish44395]

Thank you, it's working fine
Pete