05-02-2023, 12:00 PM
Philips Respironics connectivity…
In mid-February, I finally received a new replacement Advanced Auto-CPAP Dreamstation 2 which replaced an older System One. Until last Friday things were working fine and I was using Bluetooth to connect the device to my iPhone using Philips' Dreammapper app. Until Friday…
Out of the blue, I was unable to connect to the CPAP using Dreammapper. I was unable to download data although my machine seemingly had all the data.
I tried several interventions, including deleting the instance of Dreammapper from my phone and downloading a new copy. I also found that I was unable to log in to my existing account, and was unable to recover my password from the Philips site. The CPAP continued to work well over subsequent nights.
I finally sent an e-mail to Philips Respironics support and, surprisingly, I actually got a detailed response several days later.
It turns out that Philips changed the configuration of my account by specifically relinking my older System One machine s/n to the account and removing the serial number of the new and current Dreamstation! (I had already sent back the System One several months ago.)
Sure enough—as tech support announced—my account was restored once they had relinked the Dreamstation to my account. I was able to recover my password, log into my account, and download all the data to Dreammapper. My phone is now syncing with the CPAP.
If you encounter similar issues, you may want to drop a line to <dreammapper.support@philips.com>. HTH.
Out of the blue, I was unable to connect to the CPAP using Dreammapper. I was unable to download data although my machine seemingly had all the data.
I tried several interventions, including deleting the instance of Dreammapper from my phone and downloading a new copy. I also found that I was unable to log in to my existing account, and was unable to recover my password from the Philips site. The CPAP continued to work well over subsequent nights.
I finally sent an e-mail to Philips Respironics support and, surprisingly, I actually got a detailed response several days later.
It turns out that Philips changed the configuration of my account by specifically relinking my older System One machine s/n to the account and removing the serial number of the new and current Dreamstation! (I had already sent back the System One several months ago.)
Sure enough—as tech support announced—my account was restored once they had relinked the Dreamstation to my account. I was able to recover my password, log into my account, and download all the data to Dreammapper. My phone is now syncing with the CPAP.
If you encounter similar issues, you may want to drop a line to <dreammapper.support@philips.com>. HTH.
