02-27-2018, 08:55 PM
I’m at my wits end [Resmed S9 VPAP error message]
So a month ago my dog got out of her cage, and chewed up my mask and hose. In the process of that she knocked my machine off of the night stand onto the hardwood floor, didn’t think anything of it ordered a new mask and hose off of amazon. Go to start using the machine that night it was on and shut off in about 10 min the a fault that said “humidifier fault: replace humidifier”. So I buy a new humidifier online, get it a week later. Go to use it same thing “humidifier fault:replace humidifier”. So after a few days of research come to find out that it maybe the machine itself. So I purchased a refurbished unit online, I get it and go to use it and the same fault code comes up. I emailed the comapny and before they emailed me back I had already had tracking number for another unit and humidifier. I get that unit this afternoon and get it home was messing around with it getting it ready for this evening was doing a leak testing and I get the same fault code. Now I have my “possibly broken”unit and the two complete units that they have sent me and not a one of them work through the night. Any thoughts? Could it possibly have something to do with the ambient humidity of the house? Never had an issue before my unit fell on the floor. And the company has no idea
