Infosmart & Windows 10 problem - need help

[hvyhtr]

I recently upgraded my desktop to Windows 10 from Windows 7. (ONLY change) F&P Infosmart ran perfectly on 7. Will NOT load in 10 !!

Of course, since I am a user, not a physician or DME, F&P won't even talk to me about the issue even though I have a registered copy of the software. Does anyone know what I need to do to get the Infosmart program functional again on Windows 10??

Thanks.[/size]

[Weird Tolkienish Figure]

I recently upgraded my desktop to Windows 10 from Windows 7. (ONLY change) F&P Infosmart ran perfectly on 7. Will NOT load in 10 !!

Of course, since I am a user, not a physician or DME, F&P won't even talk to me about the issue even though I have a registered copy of the software. Does anyone know what I need to do to get the Infosmart program functional again on Windows 10??

Thanks.[/size]

Try right clicking and "troubleshoot for compatibility", choose Windows 7 or XP... does that make any difference?

[hvyhtr]

Just tried it and no it still doesn't run.

I get the message " ../software is encrypted.... ... add to white-list of anti-virus..." I don't know how to do that.

I am using Norton and always have.

?????

[zonk]

SleepyHead http://www.sleepfiles.com/SH2/ supports data capable CPAP machine models from the following series:
ResMed S9, AirSense 10, AirCurve 10, Philips Respirioncs System One, Fisher & Paykel ICON & ICON+ and DeVilbiss IntelliPAP

[hvyhtr]

Thank you Zonk. Downloaded, installed and mostly functional. Works fine with the F&P SmartStick. Data upload very fast and great stats. Some difference between the programs results, but I believe the Sleepyhead sw is probably more accurate. I hope they get the Sleepyhead beta that I downloaded cinched up soon. Lots of program failures but the data seems to be solid.

Thanks again. 'preciate it.