09-13-2021, 07:03 PM
Came home to a surprise tonight!
My brand new Dreamstation 2 was waiting for me!! I was told to expect it to take months to get so I was shocked to say the least. I unboxed it and read the directions for setup. Pretty easy. I downloaded the Dreammapper App and synced the bluetooth. The modem instantly downloaded settings from my DME and I was ready to go. Installed disposable filter and filled the humidifier. I was ready for a nap lol to test it. It came on right away as I started breathing into my mask (nasal pillows) and soon I was fast asleep. Wook up 45 mins later and was very pleased!The dream mapper app seems pretty good for the basics from what I can see. They sent a prepaid label to return my Dreamstation original. I will mention the new machine comes with smaller diameter heated tubing which I found really nice to move around while taking my test nap.
For those wondering this was my experience with the recall.
First I called a day after it was announced and was told after providing my information that my machine was not part of the recall (by Philips)
2 months later I saw a local news report on the recall and it said the Dreamstation was included so I called again and was told it was recalled! WTH Philips? I registered for the recall.
Made an appointment with my sleep Dr and saw her a week later. She spent the entire visit trying to downplay the recall and discourage me from insisting on a new machine. (I had called my insurance ahead of time and was told if she issued a new order because of the recall they would approve another machine. ) I was firm and said even if there are supply chain issues someone is getting new machines , so why not me? She gave in and put the order in.
My DME initially asked me if my machine powered up and pumped air. When I said yes they said there was nothing they could do at this time and just use my current machine. I asked for a supervisor , who apologised for the previous representative and offered to help me through the process. I wasn't very hopeful but figured I'd wait it out.
Then today a new machine shows up! Honestly I think it was just luck that Philips filled my recall order (or possibly because I made a major stink about being given misinformation the first time I called) but who cares. I'm happy
For those wondering this was my experience with the recall.
First I called a day after it was announced and was told after providing my information that my machine was not part of the recall (by Philips)
2 months later I saw a local news report on the recall and it said the Dreamstation was included so I called again and was told it was recalled! WTH Philips? I registered for the recall.
Made an appointment with my sleep Dr and saw her a week later. She spent the entire visit trying to downplay the recall and discourage me from insisting on a new machine. (I had called my insurance ahead of time and was told if she issued a new order because of the recall they would approve another machine. ) I was firm and said even if there are supply chain issues someone is getting new machines , so why not me? She gave in and put the order in.
My DME initially asked me if my machine powered up and pumped air. When I said yes they said there was nothing they could do at this time and just use my current machine. I asked for a supervisor , who apologised for the previous representative and offered to help me through the process. I wasn't very hopeful but figured I'd wait it out.
Then today a new machine shows up! Honestly I think it was just luck that Philips filled my recall order (or possibly because I made a major stink about being given misinformation the first time I called) but who cares. I'm happy
