OSCAR crashing during import for resvent ibreeze

[bubbagump]

  debug.txt (Size: 12.03 KB / Downloads: 7) this is my first time ever posting to a forum, please forgive any incorrect procedures

somewhere around 9/29/23 oscar 1.5 started crashing when i try to import data from the sd card out of my resvent ibreeze 20a.  oscar just closes and does not restart until i double click the desktop icon.  i have tried opening it from the actual file location also.  i had been using the software for about a month with no problems up until them. i have tried the 3 different graphic engines listed in the general preferences, restarting my laptop after each change.  i made sure the windows scale was at 100% on all my monitors.  i have tried to import with no monitor or docking station attached to my laptop.  i have tried holding down the shift key while starting oscar.  i have tried deleting the OSCAR_Team registry entry.  i have tried it with the high definition option enabled and disabled.  i have uninstalled, deleted the data folders and registry entry, restarted, reinstalled oscar 1.5.1, restarted, then created a new profile.  i have copied the data from the card to a folder on my internal ssd.  i have disabled onedrive and google docs from backing up while trying to import.

i can import to the the resvent imatrix program with no issues, both before and after oscar stopped importing.  

i lock the card before inserting into a card reader, then to a usb port.

i am using windows 10, 64 bit, dell 5402 laptop, mostly use a dell thunderbolt docking station with 3 non hd dell monitors

i have a resvent ibreeze 20a that i have been using for about a year and a half

[bubbagump]

did i put this issue in the correct place? does anyone have any advice or suggestions? am i not following some type of protocol?

[guzzle]

I have the same machine but can't really offer any advice other than perhaps trying a different SD card entirely. I hope the devs look into our machine more, I'm having a separate issue with importing.

[bubbagump]

in another thread posting by 'clan' about not all sessions importing, on entry 13, a ranking person put that resvent is not supported but the reason i started using oscar was that the release notes for 1.5.0 state resvent machines are supported and resvent makes the ibreeze

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and i cannot post in that other area because i get an error stating that i am too new to post in that area so i will play in my own sandbox

[bubbagump]

thank you for a suggestion, i have a couple 64 gig cards not being used, i will see if those are supported and format 1 if so.

[LoudSnorer]

A Software Crash should never occur.
Can you please submit the following to dropbox https://www.dropbox.com/request/MsjYEil6qf1AOi3CpWC9
A copy of the SD card that causes the crash
A text document that describes the actions you took to create the crash.
like commands entered, button pressed, etc.

Thanks

[SuperSleeper]

Suggest you also include your forum username in the filename of any file you upload to LoudSnorer's dropbox.

That will help identify your specific files.

[bubbagump]

@loudsnorer - i lost my internet connection the first time i tried but was successful the second time, hope that didnt screw up anything and THANK YOU for your help and time

@supersleeper - i at least tried to put my name on the folder i downloaded, there were too many files to put my name on them all but thanks for the tip

[Gideon]

You should be making a zip file that contains all the files on the data card. The format and filenames and directories matter. Your username should be on that zip file, not the individual files

[bubbagump]

thanks everyone for your time and help. i was able to upload the zip file 10/12 before leaving town for a few days, sorry about the multiple attempts again.

once i am able to get the data into oscar and see/share it, i want to switch to the other threads to research how my bruxism has become less severe over the last month or so with the slight changes i made to my machine. goodnight!