ResScan?

[wpmunk]

Thanks for the suggestion.  I didn't know which file extension to look for (I renamed my "patient file" , ResMed/ResScan/Exports/xxx.csv to "CPAP data.xlsx").  No other files in that folder, and nothing else in Documents.  I checked the programs folder but didn't see any promising file extensions (but again, wasn't sure what I was looking for).  Bottom line: I got the same error when I tried to start the program.  Did I need to restart the computer?

[AlanE]

With Windows it couldn't hurt. You never know what might happen.

[wpmunk]

1. restart and retry was a fail
2. tried a "right click" to troubleshoot compatibility
3. program started up flawlessly (this is 5.8)
4. windows "applied the settings to the program" and it ran successfully a second time
5. think I'll stop while I"m ahead. Thanks for giving me "one more push"!

---

sorry, when I ran in the "troubleshoot compatibility" mode, the computer selected windows 8 as the version. Sorry I forgot to mention that ....

[AlanE]

Congrats.

I tried again with installing it in a directory under C in case (x86) was messing with it and modifying permissions to give users, authenticated, and me full. No joy. being I have a pre-release version I can't say my tests will ever bare any fruit.

[Crimson Nape]

Alan,
A member informed me that he got ResScan working by renaming the data directory and exporting the HKEY_CURRENT_USER\Software\Resmed entry then deleting the registry entry. Then ran it to allow it to create new registry entry and a new data directory. It is starting to appear that there isn't a "one fix for everybody".

[SarcasticDave94]

OK folks, please don't get frustrated and jump out a one story Window and get cut on blades of grass.

Sorry had to say that. I'll have to try the run as admin idea. Will update findings when I do this.

[AlanE]

Alan,
A member informed me that he got ResScan working by renaming the data directory and exporting the HKEY_CURRENT_USER\Software\Resmed entry then deleting the registry entry. Then ran it to allow it to create new registry entry and a new data directory.   It is starting to appear that there isn't a "one fix for everybody".

Red,

I don't recall if I rebooted after removing the reg entries last time. Rookie mistake heh  

I'll go through this again. Uninstalling everything, Resmed, VC++ runtimes, repairing .net, walking the reg, deleting all folders resmed leaves behind after uninstalling (Jr programmers...) and reboot a few times just to upset the apple cart. Will report back.

[Crimson Nape]

Thanks Alan. I've gone through 8 different PC's with Win 10 v1703 trying stuff. Six of the computers are at a CPA firm where I oversee their network. I've kind of worn out my welcome testing this. However, they can now prepare your taxes and give you a sleep analysis report. Try and get that from a H&R Block.

[Crimson Nape]

I've come across another "something to try".  There have been reports that Windows forgets its virtual memory mapping after updating to 1703. Go to System Properties->Performance Options->Advanced->Virtual Memory->Change

Check-> Automatically manage paging file size for all drives.

[A KLERK]

There's absolutely an external cause for this: I returned my Win10 to an earlier stage (WindowsImageBackup) and ResScan works again. After that date I have installed a program that ruined something and made the "pure virtual function called" problem arise.
After this I upgraded to version 5.9.0.9629 which worked fine. Now I'm seeing programs asking to update. Wait for what happens!
I'm back on Build 16299.rs3_release.170928-1534. Windows update is awaiting install...
An hour later the 2017-12 cumulative update is ready and ResScan still works...