ResScan CPAP Reporting Software (OLD version: 5.5) [Archived Discussions]

[johnsonjb]

Hi guys, just joined. picked up my spankin new darth vader mask, aka s9 autoset.

Hello and welcome - Congrats on your new AutoSet, its awesome machine. I,m not conversant with the download stuff but the built-in card reader on the laptop should work just fine.

Yeah the card reader int eh laptop works fine, I was just hoping there was an "offline" way of getting the data to the resscan software on the desktop without having to install a card reader there.

Sleepyhead software can pull from the SD card as it reads by file management. Resscan seems to read by device...

As the printer has a shared sd card reader(via file management), there really was no reason install an another card reader on the desktop.
...Until now...

[dienderle]

Can't seem to get a response from [healthcareworker's email address removed] to get the Resscan software download. Have tried multiple times and used to different emails. Is there any other way to get the software. Thanx...





NOTE FROM ADMIN: Please, as you read in the download thread, you are NOT supposed to list healthcareworker's email address publicly.

Thank you. - SuperSleeper

[SuperSleeper]

Can't seem to get a response from [healthcareworker's email address removed] to get the Resscan software download. Have tried multiple times and used to different emails. Is there any other way to get the software. Thanx...

I just tried and the email auto-responder worked fine. If all else fails, sign up for a free Gmail account and request the software from a Gmail account.

[dienderle]

The email I sent is WITH Gmail - our carrier uses it. I then used my hotmail account. I just went to create a NEW gmail and it won't let me. I can access the google account stuff, however it will not let me set up a new email. Can someone just send what the auto-responder sends directly to my email account. It is just not responding to me

[SuperSleeper]

The email I sent is WITH Gmail - our carrier uses it. I then used my hotmail account. I just went to create a NEW gmail and it won't let me. I can access the google account stuff, however it will not let me set up a new email. Can someone just send what the auto-responder sends directly to my email account. It is just not responding to me

There is a procedure in place that healthcareworker outlined and we use it for a specific legal reason, and we will not by-pass that procedure. When folks have issues, it's usually that they are not following the directions specifically, not typing the email address correctly, or they have a problem on their end that they need to fix - in some cases folks have had an email account hi-jacked by a virus and healthcareworker's gmail sends your inquiries into the spam folder because that email account has been used to distribute spam and are on a blacklist.. if that's the case, I always suggest getting a good virus scanner and scanning the user's entire hard drive, then using a brand-new email account.

[SuperSleeper]

dienderle - I just checked with heathcareworker and indeed the email was sent to both of your email address 2 hours ago.

Healthcare worker said your non-hotmail account had the following error message:

Delivery to the following recipient failed permanently:

prvs=1562438290=[email address removed]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist.

This is a problem with your non-hotmail provider... I suggest contacting them. There was no email received from a gmail account, and per your provider's website, they do not use gmail in their email settings at all, so I'm not sure why you believe that to be the case.

On the hotmail account, healthcareworker said it was sent with no errors - make sure you check your spam or junk mail folders to see if it's in there.

Good luck.

[Bendeco]

Just found you guys and thanks for the links, software installed and works great.

Have had a great deal of problems so moved to S9 with humidifier, works great and now can read the data. More knowledge on my sleeping patterns provides better health care. Why do these people hide it in hidden menus and data that requires software that they don't supply with the machine???

[mjbearit]

dienderle - I just checked with heathcareworker and indeed the email was sent to both of your email address 2 hours ago.

Healthcare worker said your non-hotmail account had the following error message:

Delivery to the following recipient failed permanently:

prvs=1562438290=[email address removed]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist.

This is a problem with your non-hotmail provider... I suggest contacting them. There was no email received from a gmail account, and per your provider's website, they do not use gmail in their email settings at all, so I'm not sure why you believe that to be the case.

On the hotmail account, healthcareworker said it was sent with no errors - make sure you check your spam or junk mail folders to see if it's in there.

Good luck.

The error of 550 550-5.5.1 quite often points to a misspelling in the 1) recipient mailbox name 2) domain name 3) generic top level domain name extensions.
I would recommend starting the process over and copy and paste the email address into your new email.

[mjbearit]

Just found you guys and thanks for the links, software installed and works great.

Have had a great deal of problems so moved to S9 with humidifier, works great and now can read the data. More knowledge on my sleeping patterns provides better health care. Why do these people hide it in hidden menus and data that requires software that they don't supply with the machine???

Isn't data a great thing?! We live in such a great age! Good luck with your therapy!

[benyang]

I just requested the software 3.16 15 minutes ago, but the returned email has no link for that version. There are links for new beta version 4.1, and older version 3.14 etc. why is that?
Ben