03-31-2019, 01:07 PM
trouble getting data into Sleepyhead
I am so frustrated trying to get my detailed data into Sleepyhead. I’m only 3.5 weeks into treatment for obstructive sleep apnea, and I’m not very good with computers.
I have the ResMed AirSense 10 Autoset, and I’m using a PC with Windows 10. I started with a SanDisk UltraPlus SDHC card, 16 GB, and couldn’t get the process to work, so I ordered a ResMed SD card from Amazon and have been trying to make that work for the last few days (in case the SDHC card was the problem). I have bought an external card reader to plug into a USB port.
I have read everything I can find about these issues on the forum website, and I can’t figure out what to do. I managed to get one night of detailed data (3/19), but I don’t know what could have been different. All the rest are just summary data. I am careful that the card is unlocked when it goes into the AirSense machine (when I have forgotten, the machine told me the card is read-only when I put it in), and the card always clicks into place and the machine tells me it is preparing the SD card.
I lock the card before putting it into the card reader.
When I open Sleepyhead, I click on one of the import buttons. It says it has located a ResMed file structure for AutoSet at E:\ and asks if I want to import from that location. I click yes. It acts as if it is importing.
I had the SD card in the AirSense overnight on March 28—30.
When I put the SD card in the reader today, Sleepyhead shows me summary data for March 13—27, with detailed data for 3/19, but nothing (not even summary data) for March 28—30.
When I put the HDSC card in the AirSense for a few minutes just now and then into the card reader, Sleepyhead shows me summary data for March 13-19, 21, 24, and 28-30, (along with detail data for 3/19).
When I search my computer for Sleepyhead, I find 3 things: the program files in a folder in documents (for Sleepyhead 1.1.0-unstable-0, Revision 9da8b2a7), the shortcut I made to the desktop, and the SleepyHeadData-master folder in documents. I tried uninstalling and reinstalling Sleepyhead yesterday but it didn’t help.
Also—only because it might possibly be a clue, not that it matters in itself—Sleepyhead changes my birthdate and date of diagnosis on my profile every time I sign out and back in. It wants my birthdate to be 2/16/xxxx instead of 7/26/xxxx, and it wants my date of diagnosis to be 1/16/2019 instead of 2/16/19. Doesn’t matter how many times I change it back, accept, and finish. Whenever I open the program, it’s back to the same wrong dates.
I tried to use ResScan as an alternative, and downloaded the version 5.9.0.9629 from the link you give somewhere on the website. I entered myself as a patient, with my personal data, but my name comes up as a patient group. When I open ResScan with the SC card in the reader, it recognizes my machine and reads the serial number. I enter my data again as a new patient, and then I get “Access denied. Unable to access or save patient data. Contact your system administrator…”
I hope you can help, because I don’t know anything else to try on my own, and I really want some help with my treatment parameters from the experts on your forum!
I have the ResMed AirSense 10 Autoset, and I’m using a PC with Windows 10. I started with a SanDisk UltraPlus SDHC card, 16 GB, and couldn’t get the process to work, so I ordered a ResMed SD card from Amazon and have been trying to make that work for the last few days (in case the SDHC card was the problem). I have bought an external card reader to plug into a USB port.
I have read everything I can find about these issues on the forum website, and I can’t figure out what to do. I managed to get one night of detailed data (3/19), but I don’t know what could have been different. All the rest are just summary data. I am careful that the card is unlocked when it goes into the AirSense machine (when I have forgotten, the machine told me the card is read-only when I put it in), and the card always clicks into place and the machine tells me it is preparing the SD card.
I lock the card before putting it into the card reader.
When I open Sleepyhead, I click on one of the import buttons. It says it has located a ResMed file structure for AutoSet at E:\ and asks if I want to import from that location. I click yes. It acts as if it is importing.
I had the SD card in the AirSense overnight on March 28—30.
When I put the SD card in the reader today, Sleepyhead shows me summary data for March 13—27, with detailed data for 3/19, but nothing (not even summary data) for March 28—30.
When I put the HDSC card in the AirSense for a few minutes just now and then into the card reader, Sleepyhead shows me summary data for March 13-19, 21, 24, and 28-30, (along with detail data for 3/19).
When I search my computer for Sleepyhead, I find 3 things: the program files in a folder in documents (for Sleepyhead 1.1.0-unstable-0, Revision 9da8b2a7), the shortcut I made to the desktop, and the SleepyHeadData-master folder in documents. I tried uninstalling and reinstalling Sleepyhead yesterday but it didn’t help.
Also—only because it might possibly be a clue, not that it matters in itself—Sleepyhead changes my birthdate and date of diagnosis on my profile every time I sign out and back in. It wants my birthdate to be 2/16/xxxx instead of 7/26/xxxx, and it wants my date of diagnosis to be 1/16/2019 instead of 2/16/19. Doesn’t matter how many times I change it back, accept, and finish. Whenever I open the program, it’s back to the same wrong dates.
I tried to use ResScan as an alternative, and downloaded the version 5.9.0.9629 from the link you give somewhere on the website. I entered myself as a patient, with my personal data, but my name comes up as a patient group. When I open ResScan with the SC card in the reader, it recognizes my machine and reads the serial number. I enter my data again as a new patient, and then I get “Access denied. Unable to access or save patient data. Contact your system administrator…”
I hope you can help, because I don’t know anything else to try on my own, and I really want some help with my treatment parameters from the experts on your forum!
