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+--- Thread: Airsense 11 warranty case (/Thread-Airsense-11-warranty-case)
Airsense 11 warranty case - labrat - 03-20-2024
Hi,
I started therapy 3 months ago and 1-2 times per week, I get an error message that the heating/humidifier failed. I started a warranty case with my DME and I was thinking I will get a new Airsense 11 after dropping mine off (It will be send to ResMed from there; they already have a shipping label). When I came home, I plugged the machine in and checked the about page. See and behold, the machine already ran for 473.4 hours. Is it safe to assume I got a used/refurbished unit as replacement? Should I call and complain or is this normal?
Thanks for any insights!
RE: Airsense 11 warranty case - PeaceLoveAndPizza - 03-20-2024
The only thing normal about CPAP is the abnormality of it all. Every DME is different, so no consistency regarding how they replace machines.
473 hours is about 2 months of use, not much at all and less than you likely had on your original machine. It is up to you whether you want a new machine or are fine with one that was slightly used. Knowing what I know now, I would be fine with it. When I started and was new to it all, I would probably have wanted a new machine.
RE: Airsense 11 warranty case - Big Guy - 03-20-2024
When I was on CPAP back in Sept. of 2018, I went to my DME to pick up my new Airsense 10 machine. Once home, I found out that it had 54 hrs. on it.
It wasn't a big deal to me, but I would have appreciated it if the DME had been honest with me about ti.
RE: Airsense 11 warranty case - TechieHippie - 03-21-2024
Personally if the machine seems good otherwise, I'd be happy to have had someone else off-gas the initial chemical smells. If it smells at all like smoke or fragrance that would be a different matter.
Lisa