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→Complaints
A flight crew cannot refuse to let a Sleep Apnea patient use a CPAP machine or make it difficult to do so. For U.S. citizens, complaints can be filed with the Department of Transportation if you experience with such problems. The e-mail address is '''airconsumer@ost.dot.gov'''. The mailing address is: '''Aviation Consumer Protection Division U.S. Department of Transportation Room 4107, C-75 Washington, DC 20590'''.
Each airline is to have a Complaint Resolution Officer (CRO) on staff whenever the airport is open and operating. In the case of damaged equipment, it is highly recommended that you speak to this person before leaving the airport. See the Air Carriers Access Act, 14 CFR Part 382, specifically Subpart K, 382.151-159 for information regarding the CRO, how to file a complaint, and what to expect.
=== International Locations ===
Donate to Apnea Board
