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[Equipment] Dreamstation Go replacement
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07-06-2023, 09:57 AM
Dreamstation Go replacement
Yesterday I received an email notice from Philips concerning my recalled Dreamstation Go. I'm now given the option of receiving a $500 check for return of the device or I can opt to stay in the "remediation pathway" for a replacement. No details were provided about the replacement device and the agent I spoke to at Philips was (predictably) unable to give me any useful information. I'm wondering if the replacement device will be a new/refurbished Go or some other unit. I have a Dreamstation 2 and really need a travel machine. Anyone have any deets on what Philips plans to replace the Go units with?
07-06-2023, 12:27 PM
RE: Dreamstation Go replacement
I have to make this decision too. And have been emailing a contact at Philips directly for the last few months. They told me our DS Go would be replaced with a new DS Go, same model design so if we have the external battery, it would also work. I had purchased the battery so I was concerned because without the unit the battery is useless and they are not compensating for the battery. I really did love this machine so I am leaning towards taking the replacement.
07-06-2023, 12:56 PM
RE: Dreamstation Go replacement
Please refer to this week's posts in this thread regarding replacement or compensation options for the recalled DreamStation Go machines:
https://www.apneaboard.com/forums/Thread...-questions If you have further questions or information, please post it in that thread. Thanks. ~Thread closed to new replies ~
SuperSleeper
Apnea Board Administrator www.ApneaBoard.com INFORMATION ON APNEA BOARD FORUMS OR ON APNEABOARD.COM SHOULD NOT BE CONSIDERED AS MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF A PHYSICIAN BEFORE SEEKING TREATMENT FOR MEDICAL CONDITIONS, INCLUDING SLEEP APNEA. INFORMATION POSTED ON THE APNEA BOARD WEB SITE AND FORUMS ARE PERSONAL OPINION ONLY AND NOT NECESSARILY A STATEMENT OF FACT.
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