Problem downloading Ox data from CMS 50F

[CZOscar]

Hoping someone can help.

I started using my CMS50F again after a long break and I can download the recorded data with Sleepyhead but not from the SpO2 from my computer (Win7).  

The CMS50F connects fine using the PC but all I read is flat line and finger out alarm.  It used to download fine.  I tried reloading the simple software with small disk provided but did not help.  The fact that Sleepyhead can download the recoded data indicated that the data is available - but not able to access through the PC software.

Instruction manual is of no help.

Thank you in advance for any help.

[Crimson Nape]

If you are getting the alarm, this means you are connecting in Real-time and not in data download mode.  When you select the DB-9 icon (the one on the left), look down and check the option, "View device stored data only".  This will place your CMS-50 in the data transfer mode.

I hope this will help.

[CZOscar]

Hi Crimson - I was certain it had to be operator error and it was.

Simple me - works great.

Thank you