[Equipment] Philips remediation question

[Snoopy57]

Hi I'm also part of the Philips recall. My question is "did people use the Dreammapper app or call Philips directly as part of thee remediation process"?
Thanks

[CyberSpiff]

I used the DreamMapper app and had no problems (other than 14 months to get the replacement).

[spetzal]

I called Philips directly via the number on their recall website. I have followed it up with 3 calls over the past year and a half. Just to let them know i still exist :-)

[Snoopy57]

Did you have to take snapshot of the settings/prescription and email it back to Philips? Thanks

[StratCat48]

From what my DME had told me, my registration and use of Dream Mapper was used in the confirmation of ownership of the recalled DS1 in the process of providing the replacement DS2.  My DME evidently was also part of the process as well. I never contacted Philips throughout the process and only used the online forms and emails they had sent with updates. I registered for the recall in mid June 2021 and received the replacement DS2 mid October 2021. I shipped the recalled DS1 back to Philips in early November.

[spetzal]

Everytime i have called Philips, from recall registration to checkups, they only wanted my machine serial number. However, being a large corporation, i have little doubt they have complicated the process for newer registrations in an attempt to curtail costs

[plaidwandering]

They do not answer the phone # listed in the secure mail, I hold a few minutes and it says they have my number and will call back in 48 hours. They do not call.

[spetzal]

This link eventually gets you to an optional phone number

https://www.usa.philips.com/healthcare/e...caregivers

[SleeplessinPgh]

I called Philips today at 877-907-7508 and got through fairly quickly.  I was able to verify that the machine I registered on 6/18/2021 is still in the system and is matched to a DME, but the phone rep could not tell me which DME it was matched to.  She also could not say how much longer it might take.