[Equipment] Resmed Mask Official Packaging?

[Pomingo]

Hi everyone!

I'm a CPAP user since 2020 and i hadn't really noticed it's benefits until two nights ago: The cushion on my Airfit N20 got a tear and started leaking onto my eyes so i had to take it off and couldn't use it these last two nights. Man, had I fogotten how bad this feels!


So, i spent these days trying to get a replacement mask which is no easy task here in my county. First, there are no replacement parts available, so i have to buy a complete mask, second, there seems to be a shortage right now for this particular model and size and every other mask i was tempted to try (like the dreamwear or the n30i with the new cushion) and third, international shipments take too long and sometimes "get lost" in transit to my country.

I ended up finding a seller locally but i'm not really sure how to feel about this mask since it comes in this plastic "pouch" kind of bag, instead of the box i remember from my first one. The bag does have Resmed branding on it and seems to be sealed.
Counterfeit products are quite common in my country so i wanted to ask you if Resmed did ship products like this and what should i check for before buying or after receiving the mask.

Thanks beforehand!

   

[Crimson Nape]

Hi Pomingo!

That is a real Resmed mask. Basically all new masks come in bags, regardless of the brand.

[Pomingo]

Thanks a lot for your reply. I was so afraid of having to go through another sleepless night!

I ended up buying it and it feels pretty nice. Maybe a little tighter, but i assume that's because it's new. Didn't notice any cosmetic differences with my first one either, except from the packaging.

[Big Guy]

Yes.....looks legitimate to me as well. I've received ResMed masks in bags like the one you posted.

[Sleepster]

Once you find a good mask, have a back up on hand. Same goes for hose and water tank. It's a good idea to have a back up CPAP machine, too.

One of the reasons you can't find some replacement parts is because the mask is designed for only 3 months of use. After that it is "worn out". Same for hose. Water tank is 6 months, CPAP machine is 5 years. This is the standard set by Medicare in the USA, and it's pretty much followed by all insurance companies.