Some advice with aperia and intro cpap kit

[ifsmithy]

I bought a cpap (resmed11) and all the gear I needed outside of insurance 2-3 months ago as did a lofta at home study to get a prescription.

I finally got a sleep study through insurance (early - was predicted to be Feb 2024) and saw my sleep doctor last week and next thing i know im being shipped a cpap and all the supplies without even asking for them - just arrived.

My plan was to not get another cpap machine as I have to deal with compliance nonsense while i use my current resemd11 full time…… I believe i have to pay 50% of whatever my insurance company will pay aperia (I still cant find that out).

I would like to use aperia for supplies however.

Anyone have any advice here - I have anthem blue cross ppo and am based in California - i am switching to healthnet hmo next year as well….


Thanks in advance

Ian

[Sleeprider]

You always have the right to decline a machine, and I'm not aware of any DME supplier that will ship a CPAP without a written agreement for uncovered financial responsibility. You can decline the machine or even change suppliers, so this story seems to be missing a chapter.

[srlevine1]

Your physician's assistant or insurance agent should be assisting you.
If you want to return the new device, contact the DME, explain the situation, and request an RMA number and a prepaid return shipping label.
As for supplies, most insurance requires an indication of continuing compliance. And, DMEs require a financial responsibility guarantee (Apria used to require a credit card on file).
Healthnet has a coordinator to work out transition details -- contact your insurance agent (or company representative) or Heathnet directly.
I have used both Apria and Healthnet and found both to be cooperative.