05-01-2017, 01:48 PM
(This post was last modified: 05-01-2017, 01:56 PM by rogerconnelly.)
Mac SleepyHead crashing?
Hi all - new user to this board - been on CPAP for about 12 years and used to use SleepyHead software quite a bit - although I haven't used it in a while. I'm trying out a new mask this week, so I downloaded the latest Mac SleepyHead software thinking I could pull my data off my machines sim card like I had done in the past, but now when I launch the SleepyHead software all seems well - it asks me to pick a user, then choose the data folder - but when I make the data folder selection it seems to spin out and I have to force quit it eventually. I tried making a new user profile (no change) and I tried selecting different levels of the folders on my card (no change). What else can I try?
SleepyHead software reports itself as v1.0.0-beta-2
- thanks up front - Roger
05-01-2017, 02:26 PM
(This post was last modified: 05-01-2017, 02:27 PM by Crimson Nape.)
RE: Mac SleepyHead crashing?
Hi rogerconnelly! -
What number is your old version? When you installed 1.0 did you get a message to update its database?
RE: Mac SleepyHead crashing?
Possible answer to my own question - looks like my user account seems to have been written to the SIM card (at some point) rather than my local hard drive - that seems bad per other support postings here - can anyone confirm? I'll try to correct in the meantime.
RE: Mac SleepyHead crashing?
Thanks Crimson Nape - I don't recall what version the older software was (it's gone as I let it be "replaced" by the new version when I dropped it on my Applications folder) - but yes, the new 1.0 version did try to do a data base update - I believe that is where it hung the first time. Any suggestions for me around that?
RE: Mac SleepyHead crashing?
Actually I think my suspicion about user folders being on local hard drives was the crasher. I just created a new user folder locally and now I can import from my SD card. Thanks for the reply anyway - it's great to be able to get help on these forums :-)
RE: Mac SleepyHead crashing?
I didn't start using SH until version 0.9.8.1-Testing, the version prior to the current 1.0.2-Beta. The older version installed its data in a folder named, SleepyHeadData-Testing. If all else fails you can probably copy your older raw data to a new directory and import it from there. The archived data is stored in a directory something like this: D:\SleepyHeadData-Testing\Profiles\CPAP_User_Name\ResMed_9999999xxxx\Backup\DATALOG\The_Year_It_Was_Recorded. The reason I recommend copying to another folder is so you can merge multiple years if you wish. Also, go to the Help->About SleepyHead and look at the 4th line down. It should show the directory to where it's storing your new data. I recommend that it be different than your older version's location. That way you're starting from a clean slate (er-r-r-r directory).
Let's see what happens.
